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  • QuestionI got this pc with a monitor for Christmas and whenever I turn on my monitor and pc my monitor says no input but my hdmi cord is plugged in on both ends what do I do to fix this problem

    Asked by Legend.

    • Answer Try plugging it in to the other HDMI slot there are two ports

      Answered by Matt

  • QuestionI have followed the instructions but when I connect the monitor it says “no signal”... please help.

    Asked by Matex.

    • Answer Thank you for reaching out to us Matex. Please feel free to contact our tech support team at your earliest convenience for further assistance on this matter, we're always happy to help. Tech Support: (888)937-5582 [email protected] Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionDoes this pc have a disc drive?

    Asked by Nate.

    • Answer Thank you for reaching out to us Nate. Unfortunately this system does not include an internal disc drive, however, you may purchase an external disc drive that uses a USB connection separately. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 -CyberpowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionDo I need to install drivers like audio or lan drivers with this computer?

    Asked by Pcbuilder.

    • Answer Thank you for reaching out to us. This system should have your drivers preinstalled and ready to go. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 -CyberpowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionHow would I order a new side cover? It shattered instantly while hooking it up?

    Asked by Bnm.

    • Answer Thank you for reaching out to us Bnm. Please feel free to contact our tech support team at your earliest convenience for further assistance on this matter, we're always happy to help. Tech Support: (888)937-5582 [email protected] Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionAm I able to use my logitech speakers with this pc or do I need a different kind

    Asked by Buddo.

    • Answer Yes, as long as they connect to the PC with USB or the light green audio cable your current speakers should work without any issue.

      Answered by AlexS

  • QuestionDo you need to purchase speakers separately, or does it include speakers? The specifications lists 7.1 surround sound, but there is no sound.

    Asked by Debbie.

    • Answer Thank you for reaching out to us Debbie. Unfortunately this system does not include a build in speaker, you will need to purchase speakers or a headset separately in order to receive sound. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 -CyberpowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionWhere do I put in the disk labeled gigabyte in the pc?

    Asked by Nubbo.

    • Answer Thank you for reaching out to us Nubbo. Everything should already be preloaded on your system, we only included the disks because it came with the component. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 -CyberpowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionWhat kind of power supply does it use?

    Asked by Bob.

    • Answer Thank you for reaching out to us Bob. This system should include a 600 watt power supply. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 -CyberpowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionHow much FPS does this pc desktop have

    Asked by Spartan85.

    • Answer up to 60fps. See information about the graphics card and Freesync.

      Answered by DonnieP22

  • Questionwhat is the case used i am looking to get a new motherboard but i dont know if it will fit

    Asked by ghhjgh.

    • Answer Thank you for reaching out to us. This system should be able to support up to an ATX sized motherboard. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 -CyberpowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionI recently purchased this PC. I was wondering if I could change the colors of the RGB settings on the fans? Thanks!

    Asked by JerHirs.

    • Answer Thank you for reaching out to us JerHirs. You should be able to change the color of the RGB lighting by pressing the button located on top of the PC towards the front. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 -CyberpowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionI purchased the above pc which according to AMD has both a qualifying processor and video card. My question is how do i get the codes for the free games and th MS game pass? Thanks in advance!

    Asked by OldManGamer.

    • Answer Thank you for reaching out to us. We recommend getting in contact with Best Buy directly for further assistance as they handle the promotional game codes.

      Answered by CyberPowerPC Brand Expert

  • QuestionWhat power supply comes with this pc?

    Asked by Tristan24.

    • Answer Thank you for reaching out to us Tristan24. This system should include a 600 watt power supply. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 -CyberpowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionWhat size power supply does this have

    Asked by Walter.

    • Answer Thank you for reaching out to us Waller. This system should include a 600 watt power supply. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 -CyberpowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionCan this pc handle streaming a 1080p?

    Asked by Miguel.

    • Answer Thank you for reaching out to us Miguel. This system should be able to handle streaming while playing games. However, your in-game graphics settings, network connection, and streaming platform may affect performance and quality of your stream. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 -CyberpowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionDo we have to build the Computer when it arrives or is it gonna already be built?

    Asked by Ozain.

    • Answer Thank you for reaching out to us Ozain. This system should come prebuilt and ready to go. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 -CyberpowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionWhat is the max frames it can run Fortnite because I’ve been told it only runs 60fps

    Asked by Dominic.

    • Answer Thank you for reaching out to us Dominic. The amount of FPS you receive in-game will vary depending on the resolution and refresh rate of your display, in-game graphics settings, as well as your network connection. It is always recommended that you check the system requirements of the game you would like to play before making your purchase. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 -CyberpowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionI was told by CyberPower, if I wrote a review, I would get a $15 gift card. I submitted the review, but they won't accept it as they say they require a confirmation e-mail of the review; I never got an email. Anyone else have this problem?

    Asked by GRock52.

    • Answer Thank you for reaching out to us. The review confirmation page should have been emailed to you once you've completed the review. If you have not received it, we recommend getting in contact with Best Buy directly for further assistance.

      Answered by CyberPowerPC Brand Expert

  • QuestionHow many frames does it run on Rainbow Six Siege? Because that is going to be the only game I want to run.

    Asked by Mason17.

    • Answer Thank you for reaching out to us Mason17. This PC should be able to run Rainbow Six Siege as it does meet the minimum system requirements. However, the amount of FPS you receive in-game will vary depending on the resolution and refresh rate of your display, in-game graphics settings, as well as your network connection. It is always recommended that you check the system requirements of the game you would like to play before making your purchase. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 -CyberpowerPC Support

      Answered by CyberPowerPC Brand Expert