Questions & Answers

Q: QuestionHow does this dimmer switch help save energy?

• A:Answer You can set schedules for your lights to automatically turn off when you're away and turn on before you get home, reducing energy waste.

Q: QuestionDoes this dimmer switch have any features to make it easy to find in the dark?

• A:Answer Yes, the dimmer switch has an illuminated light ring that helps you easily locate it in the dark.

Q: QuestionIs it possible to use this dimmer switch in a three-way switch setup?

• A:Answer Yes, this dimmer switch is three-way and multiway compatible. You can replace existing three-way switches or turn single-pole switches into three-way or multiway connections.

Q: QuestionCan I control multiple lights from one switch?

• A:Answer Yes, you can pair the dimmer switch with other Cync or C by GE Smart Bulbs in other fixtures and control them all from one switch.

Q: QuestionDoes this smart dimmer switch require a neutral wire for installation?

• A:Answer No, this smart dimmer switch does not require a neutral wire for installation and is compatible with homes built prior to the 1980s.

Q: QuestionCan I use this dimmer switch with other smart home systems like Alexa or Google Home?

• A:Answer Yes, this dimmer switch is compatible with both Alexa and Google Home devices without needing a separate hub.

Q: QuestionI hooked up a four wire switch to three wire outlet. I did not connect the green wire to anything and my switch works perfectly ok. Am I fine to leave as is? I have the neutral wire connected. I have the red and black wires connected as well. Seems ok.

Asked 2 years ago by Pretribrapper.

• A:Answer PLEASE DO NOT DO THIS. The two ideas I could have of what you did are: A. You connected your neutral wire to ground and thus will be feeding current directly to ground, energizing the ground in your whole house which can short out other electronics at best, and cause multiple fires at worst. B. You do not have a ground or didn't realize that the copper wire in the box you installed this is what you'd connect the 'green' wire to. This means that any short the light socket has will just create a build-up in current and heat until something melts and/or causes a fire. While many old houses do not have ground wires, having a neutral wire but no ground is uncommon when I've done home electrical work. Please open it back up (after turning off power at the breaker) and check and see if you just missed the ground connection. If not, please talk to a licensed electrician about the wiring situation in your house as you may have a catastrophe on your hands in the near future. As someone who has installed these in multiple houses, they are fantastic and can drop in to any switch receptacle, but please get one that matches the wiring in your house.

  Answered 2 years ago by TeddyMarinaroVerified Purchase

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Q: QuestionAccording to GE's website, this switch can be used for 3-way lights but you have to have two of them and group them in the app. Does that mean if wifi is down they will not work properly since they cannot communicate with each other via the app?

Asked 3 years ago by benm.

• A:Answer Thank you Benji for considering Cync. When Wi-Fi is down, your Switches will continue to operate as normal, using bluetooth. Should you have any additional questions or concerns, you can contact us directly at 1-844-302-2943 . -Cync Support Team

  Answered 3 years ago by Cync Support

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Q: QuestionLet's assume I do have the neutral wire in my outlet...will the 3-wire model work? Is there any advantage to purchasing the 3-wire model over the 4-wire model or vice versa?

Asked 4 years ago by YanKY116.

• A:Answer Great question Yanky116! The 3 wire model will work however it is strongly urged that if you have neutrals to use the 4 wire as the neutral wires help regulate voltage to the fixture. If you need any more info please reach out at 1-844-302-2943 or [email protected]. -C by GE Support

  Answered 4 years ago by Cync Support

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Q: QuestionCould this work with a ceiling fan?

Asked 3 years ago by Ac2ary.

• A:Answer Great question! This 3-Wire Smart Switch will not work with ceiling fans or ceiling fan light combos however we do sell a smart switch that is made specifically for ceiling fans. The product code is 93128847. Feel free to contact us if you have any additional questions. -Cync Support Team

  Answered 3 years ago by Cync Support

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Q: QuestionWill this work with standard track lighting connected to a standard grounded dimmer switch? And will this switch still work as a standard switch if internet connection is lost?

Asked 5 years ago by Markp.

• A:Answer Hi Mark, The switch will work with fixtures that contain LED, Halogen, and Incandescent bulbs. It will also turn the bulbs on/off when your internet connection is down.

  Answered 5 years ago by Cync Support

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Q: QuestionDoes this switch require a neutral?

Asked 5 years ago by Zag1999.

• A:Answer The 3-wire switch does NOT require a neutral! C by GE wanted to offer a lighting solution for older homes, or those that were not wired with a neutral! Give our support staff a call at 1-844-302-2943 for more info!

  Answered 5 years ago by Cync Support

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Q: QuestionCan this switch be installed without a ground wire? Can I ground the switch to the box if I don't have a ground wire?

Asked 5 years ago by AGHouse.

• A:Answer If your switch box supports grounding, that will work, otherwise a ground wire is absolutely required. Please give us a call at 1-844-302-2943 for additional questions, thanks!

  Answered 5 years ago by Cync Support

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Q: QuestionDoes this switch work with Apple Homekit?

Asked 5 years ago by Warren.

• A:Answer Hi Warren, at this time our wired switches do not work with Homekit, however, compatibility is on the timeline. Keep an eye out on cbyge.com as well as social media platforms for any news pertaining to Homekit Switch compatibility.

  Answered 5 years ago by Cync Support

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