Questions & Answers

11 Questions & 17 Answers
1-10 of 11 Questions

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  • Question
    after the memory gets full with recording can i delete it and start over ?   (2 Answers)

    By mar April 22, 2017.

    Answers
    • Best 
      Answer

      Really a great question Mar. Our DVRs have an overwrite feature enabled by default. What does this mean? When your DVR hard drive becomes full, it will overwrite the oldest footage with the newest to keep your system recording at all times.

      By Defender Customer Support April 24, 2017.

    • Question
      What cables are included how long ect. What is not included?   (1 Answer)

      By Anonymous April 3, 2017.

      Answers
      • Best 
        Answer

        Thank you for your question! Each camera includes 60ft of cable. If extensions are needed they are manufactured in 60ft and 120ft lengths.

        By Defender Customer Support April 3, 2017.

      • Question
        What framerate do the cameras record at when running at 1920x1080 resolution? Do the camera's have mics to listen in on audio? Can I disable motion detection per camera? Is the 1TB drive able to be swapped with say a 5 or 6TB drive on my own?   (1 Answer)

        By TheKaiser August 21, 2017.

        Answers
        • Answer

          Thank you for your question! The DVR can record 8 channels at 15FPS while set to 1080P. The cameras do not have microphones, though the DVR does have 4x audio inputs where you can install third party RCA microphones. If you do want to switch the hard drive, it will support up to 8TB but we at Defender cannot support this modification.

          By Defender Customer Support August 22, 2017.

        • Question
          Where are Defender products manufactured?   (1 Answer)

          By tac70 August 2, 2017.

          Answers
          • Answer

            Thank you for your question tac70. Our products are designed in Canada, manufactured in Asia.

            By Defender Customer Support August 3, 2017.

          • Question
            Are the cameras recording in color or in black and white?   (1 Answer)

            By Captbarron July 16, 2017.

            Answers
            • Answer

              Thank you for your question! The cameras record in colour during daylight. In the dark, infrared nightvision engages in black and white. The black and white in the product description refers to color of the camera casing.

              By Defender Customer Support July 17, 2017.

            • Question
              Does the cameras have microphones to listen to live feeds?   (2 Answers)

              By Captbarron July 16, 2017.

              Answers
              • Answer

                Thank you for your question CaptBarron, the cameras do not have microphones. The DVR will support up to 4 microphones, however, we do not manufacture audio capture devices or cameras.

                By Defender Customer Support July 17, 2017.

              • Question
                Can the system be set up to notify on a cell phone via text message for live viewing? And will it notify which camera sensor is triggered?   (1 Answer)

                By CaptBarron July 16, 2017.

                Answers
                • Answer

                  Thank you for your question! Our free Defender HD mobile app offers push notification functionality to alert you when motion events occur.

                  By Defender Customer Support July 17, 2017.

                • Question
                  Can I back up the recordings to an external hard drive before it is automatically deleted?   (2 Answers)

                  By Dwright July 1, 2017.

                  Answers
                  • Answer

                    Thank you for your question Dwright. Using a USB drive up to 32GB you can back up portions of footage through the backup tab on your DVR recording menu.

                    By Defender Customer Support July 4, 2017.

                  • Question
                    Does it continue to work if power goes off?   (3 Answers)

                    By Faye June 11, 2017.

                    Answers
                    • Answer

                      No. It is ran on a 12V system though so could be modified to do so. There may be something you can purchase for it.

                      By Vetsgirl June 12, 2017.

                      • Verified Purchaser
                      • My Best Buy® Member
                  • Question
                    Can i watch live from my phone ?   (2 Answers)

                    By sun April 22, 2017.

                    Answers
                    • Answer

                      Awesome question Sun. Using the DefenderHD app, you can easily view your cameras anywhere with an active internet connection or mobile network access!

                      By Defender Customer Support April 24, 2017.

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