Questions & Answers

Q: QuestionWhy is the AI Smart Encoding feature beneficial?

• A:Answer The AI Smart Encoding optimizes footage to maximize storage space without compromising the image quality.

Q: QuestionDoes this security system require monthly fees for use?

• A:Answer No, this security system does not require any monthly fees. It offers limitless recording to the NVR system.

Q: QuestionWhat is the field of view for the cameras in this security system?

• A:Answer The cameras in this security system have a 125-degree field of view.

Q: QuestionDoes this security system have night vision?

• A:Answer Yes, this security system has color night vision with a range of up to 100 feet.

Q: QuestionWhat is the resolution of the cameras?

• A:Answer The cameras on this security system have a resolution of 3840 x 2160, which is 4K Ultra HD.

Q: QuestionHow is the audio recorded on this security system?

• A:Answer This security system uses a high-sensitivity microphone to capture audio with minimal delay.

Q: QuestionWhat is the distance that this camera "sees movement"?

Asked 1 week ago by Shellie.

• A:Answer Hello White, The camera’s motion detection range depends on the mode: IR (night vision) mode: up to 98.5 ft (30 m) Color mode: up to 65.5 ft (20 m) Let me know if you need more details—I’m happy to help! Best regards, Jenny | Defender Customer Experience Expert

  Answered 5 days ago by Defender Customer Support

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Q: QuestionCan the HDD be upgraded to the 32tb HDD sold by Best Buy?

Asked 2 weeks ago by Dave.

• A:Answer Hi Dave, Thank you for your question! For the AI-Powered Sentinel 4K Ultra HD Wired 16-Channel system, the maximum supported storage is up to 16TB total. The NVR has two HDD slots, and each slot can support up to 8TB, giving you a combined maximum of 16TB. At this time, a 32TB upgrade would not be supported by the system. Best regards, Jenny | Defender Customer Experience Expert

  Answered 1 week ago by Defender Customer Support

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Q: Questionwill this system support wireless camaras & the 16 POE camaras that come with it?

Asked 1 month ago by Tony.

• A:Answer Hi Tony, This NVR only supports the compatible wired cameras that come with the system. Wireless cameras work independently and are not designed to connect to the NVR, so the NVR will not recognize or support wireless cameras. Best regards, Jenny | Defender Customer Experience Expert

  Answered 1 month ago by Defender Customer Support

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