My monitor keeps losing contact with the camera and reads out of range doesn’t matter if the monitor is only 1ft from camera.It shows out of range more than it has a picture.the system is only one month old. null

Question

Defender Customer Support · Accepted Answer

Thank you for your question. This message will appear if the monitor cannot connect with the camera. Pairing the camera should restore your image, instructions to do so can be found on the quick start guide included with your PhoenixM2 System. If you continue to experience this, the product includes a one year manufacturer's warranty. We want to ensure you get the peace of mind you deserve.

Answered by Defender Customer Support 7 years ago

“My monitor keeps losing contact with the camera and reads out of range doesn’t matter if the monitor is only 1ft from camera.It shows out of range more than it has a picture.the system is only one month old.”

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