“I bought a Dell G15 Laptop from Best Buy Mishawaka, IN with SKU 6541333 and 2 upgraded memory chips SKU6516932. When i install the new memory the computer will not boot, all i get is a black screen. Did the store sell me the wrong memory?”

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• Have you Tried RESEATING the RAM Modules? Try One at a time?

  Answered by CroutonZ 1 year ago

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• compare the mhz of the two chips if it matches then it should turn on. keep me posted

  Answered by CASH 1 year ago

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• We are sorry for the inconvenience. Please contact the Dell USA technical support team for assistance in diagnosing and troubleshooting this issue. https://rb.gy/d7hj56

  Answered by YourDellTeam 1 year ago

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