“Computer keeps struggling to turn on. It stays on a black screen with only the keyboard turning on and off. It is driving me crazy. I got it a few days ago barely.”
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I'm sorry to hear you're having trouble with your new Dell 16" Gaming Laptop. Here’s a step-by-step guide to troubleshoot the issue where the computer stays on a black screen with the keyboard turning on and off: Basic Troubleshooting Steps Power Cycle the Laptop: Turn off the laptop by holding the power button for about 10-15 seconds. Disconnect all external devices (USB drives, external mouse, etc.). Unplug the power adapter. Remove the battery (if it's removable; many modern laptops have internal batteries). Hold down the power button for 30 seconds to discharge any residual power. Reconnect the battery and power adapter, then try to turn on the laptop. Check External Connections: Ensure that the power adapter is properly connected and supplying power. Test with a different power outlet if possible. Perform a Hard Reset: With the laptop turned off and unplugged, press and hold the power button for about 30 seconds. Release the button and then press it again to turn the laptop on. Inspect the Screen: Brightness: Check if the screen brightness is set too low. External Monitor: Connect an external monitor or TV to see if the issue is with the laptop’s display. This can help determine if it’s a screen issue or something else.
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