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I had the same issue. I checked the bios and set the 'backlit' to never so it wouldn't shut off. Still nothing. Then after doing the updates from dell and installing alienware command center the keyboard backlight came on and has been working ever since. I think you need alienware command center to use the Fn combos for the backlight as well as for G shift to work.
Sorry, there was a problem. Please try again later.This system is shipped with a US English 4-Zone RGB Backlit Keyboard. You can follow the steps mentioned in this link: https://dell.to/3m2OC57 In case, that does not work, we request you to contact the Dell technical team and one of the support representative will assist you further with this.
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