“Sometimes when I turn on my computer, the screen is just black or the dell logo is just on the screen for a good while. I hear the fan running but the it windows never loads. I have to do a hard reset to get it work. Please help.”

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• I agree, you should contact Dell support, but it might just be that the computer is processing an update: sometimes, when this is a large update, or a number of smaller ones, it will take longer to complete.

  Answered by luislast 8 months ago

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• Check your computers stickers and paperwork that came with it. You may contact your support team.

  Answered by Joy Systems 9 months ago

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