Questions & Answers

Q: QuestionCan we expand the RAM ourself or is it a soldered one? What's the maximum permissible RAM size?

Asked 6 years ago by Srikanth.

• A:Answer Yes, you can expand the RAM yourself. Maximum RAM is 16 gigabytes. It has an 8 gigabyte RAM stick occupying one RAM slot, and one empty RAM slot for expansion.

  Answered 6 years ago by Papi

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Q: Questiondoes this come with windows 10s or windows 10 home

Asked 5 years ago by chad.

• A:Answer It comes as Windows 10 Home in S Mode. Like many it wasn't activated. Just click on the "Troubleshoot" option under the activation error message. Once it is activated an option to switch out of S Mode will become available. Just search for "Switching out of S mode in Windows 10" and follow Microsoft's instructions to convert to normal Windows 10 Home so you can install any software you want and not just Microsoft Store programs that the S Mode allows.

  Answered 5 years ago by Tigger

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Q: QuestionDoes this come with CD-ROM or DVD player?

Asked 6 years ago by Rosiesmom.

• A:Answer No CD/DVD player

  Answered 6 years ago by BobS

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Q: QuestionCan you expand the storage on this unit? For example, put in an internal 2.5" HDD or 2.5" SSD

Asked 6 years ago by Kain.

• A:Answer Yes. It's actually pretty simple. There is a normal 2.5 inch drive connector and carry cage available and they even provide 4 screws to attach the 2.5 inch drive to the carrier. Just mount the drive and attach the standard connector and put the cage back in place with the screws. The dell website service manual shows you how to remove the base and there are YouTube videos also. Just remove the screws and carefully pry the base off. Took me about 20 mins total to install so extra storage. RAM and replacing the PCIe SSD also very easy. Everything is very accessible from underneath with the base removed. See picture after I installed a 2.5inch drive.

  Answered 5 years ago by Tigger

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Q: QuestionUSB is a must, I see that it has HDMI but there are several other ports are any of them USB?

Asked 5 years ago by Angela.

• A:Answer If you click on the Product/Data Sheet link, the document shows 1 HDMI, 1 USB 2.0, and 2 (two) USB 3.1 ports.

  Answered 5 years ago by Michelle

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Q: QuestionDoes it have a backlight for the keyboard?

Asked 6 years ago by Andy.

• A:Answer The keyboard is not backlit.

  Answered 6 years ago by CommunityAnswer

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Q: Questiondoes it have Bluetooth?

Asked 5 years ago by paulie34.

• A:Answer Yes it does.

  Answered 5 years ago by Paul

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Q: QuestionDoes this come with a FULL version of Office, or just a limited trial requiring a purchase afterwards?

Asked 5 years ago by Bill.

• A:Answer 30-day trial only of Office 365

  Answered 5 years ago by Tigger

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Q: QuestionWhats the Specifications on this laptops camera?

Asked 5 years ago by Anonymous.

• A:Answer Hello! You can find all the camera information on page 16 here: https://files.bbystatic.com/cmt2UB53hJNSSbjcbYr9Zw%3D%3D/4F740712-1A1C-4B89-8734-761ECB080503.pdf

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionIs it possible to play fortnite on this computer can be used for some game.

Asked 5 years ago by Dell.

• A:Answer Yes, it can play Fortnite

  Answered 5 years ago by Jordan

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Q: QuestionHow do I get my pictures off my iPhone and onto the computer so I can upload them to cvs or snapfish to print. And then save them onto a flash drive ?

Asked 5 years ago by Santababy.

• A:Answer Download iCloud for windows. This should allow you to log into your Apple iCloud account using your Apple ID and password.

  Answered 5 years ago by NunyaBidness

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Q: QuestionI need to replace the power supply for this laptop, this will be my second one. The design of the connector at the pc is really fragile. I was able to use my extended warranty for the first replacement, how can I get a replacement?

Asked 4 years ago by David.

Q: QuestionI am quite anxious to purchase a Dell - Inspiron 15.6" Touch-Screen Laptop - Intel Core i3 - 8GB Memory - 128GB SSD - Black. Obviously, a new one is unavailable. What might you suggest to be equivalent? Thank you for your time.

Asked 5 years ago by CAVIXEN.

• A:Answer If the price offered is good go for this. If you’re a student or using it for Browsing and stuff, this is an excellent product and better than or faster than all I5 processor products. But, if you really care about the look etc, this is not. But performance wise best and cheap

  Answered 4 years ago by RajasVerified Purchase

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Q: QuestionIs the internal storage upgradable ? Is Keeping both the SSD and the new harddisk possible ?

Asked 5 years ago by Adi.

• A:Answer This system supports one of the following configurations: One 2.5-inch hard drive, SATA 3 upgradable up to 2 TB (5400 RPM) or One M.2 2280 solid-state drive, Class 35/Class 40 up to 256 GB.

  Answered 5 years ago by YourDellTeam

  
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Q: Questioncan i work with adobe illustrator on this laptop?

Asked 5 years ago by Attilio.

Q: QuestionDo you have to buy Microsoft office once trial expires or can you just download apps you need?

Asked 5 years ago by Jim.

• A:Answer Hello! After the 30 day trial, you will need to purchase Microsoft Office. You can find the options to purchase here: https://www.bestbuy.com/site/searchpage.jsp?st=microsoft+office&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionWhat type of charger do I need to get for the laptop I purchased yesterday? It didn't come with a charge or anything else, just the laptop itself.

Asked 5 years ago by Henry.

• A:Answer Dell 45 watt AC DC adapter 19.5 volt 2.31 a

  Answered 5 years ago by TJXVIII

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Q: QuestionWhat is the battery life?

Asked 5 years ago by Mara.

• A:Answer Dell says it has 10 hours but, depends on what settings you choose on your computer.

  Answered 5 years ago by DellGeek

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Q: QuestionThe laptop doesn’t even turn on? Is there something else I can try or did they sell me a broken one?

Asked 5 years ago by Anonymous.

• A:Answer Same trouble here. We just keep messing with the key and at some point it will come on. Some time we give up and try latter. So far it has eventually powered on.

  Answered 4 years ago by rrgwVerified Purchase

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