1-4 of 4 Answers
to who it may concern, I purchased a dell Inspiron 15 3000 service tag # DW8RB32 series from Micro Center 1 year ago. The computer was fine for about 2 months then all of a sudden the WiFi would not work. I contacted your support line and was told to do almost 2 hrs of tech/computer prompted tests. After those were done they concluded the WiFi card was not working and sent me a new one. The computer worked for about 4 months with sporadic loss of wifi, I contacted your support line in between WiFI loss again and was told if it keeps happening to contact them to further investigate. I had the computer hooked directly through Ethernet for about 4 months so I did not notice any loss of WiFi. I disconnected from Ethernet and less than a week later it started to do the same thing dropping WiFi after 10 seconds. Again I called your support line and was told to do the same tests. After boosting the signals in the settings the system appeared to be working. I was informed by the tech my warranty was close to ending but if the same issue happened it is probably the WiFi antenna inside the laptop and it would have to be replaced but would still be covered under warrant because it is the same ongoing problem from my first call. I reconnected to Ethernet and the computer was running fine. Yesterday I disconnect from the Ethernet and the same issue started to happen again(WiFi dropping after 10 sec). I contacted support and am now told that I am out of warranty and have to pay to resolve this issue. I am sending this email to inform you of how displeased I am and that I will be contacting every Amazon .com dell products pages, Newegg .com dell products pages, Tigerdirect dell products pages, BestBuy dell products pages, basically every site I can reach that has a comment page for your products and posting the aggravation and time I have wasted with a company that obviously doesn't care about their customers. Your escalated supervisor Harjeet badge #235071 was no help saying it is out of warranty and his hands are tied.
Sorry, there was a problem. Please try again later.Yes, it is backwards compatible with previous WiFi protocols.
Sorry, there was a problem. Please try again later.YES.
Sorry, there was a problem. Please try again later.Yes, this will connect to wireless protocols for B/G/N.
Sorry, there was a problem. Please try again later.
