Questions & Answers

Q: QuestionDoes this have a built in DVD Drive?

Asked 5 years ago by Me.

• A:Answer Yes. Expand the Specifications section and look under the Included items.

  Answered 5 years ago by Acustomer

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Q: QuestionCan I connect Airpods to this?

Asked 5 years ago by MotheGod.

• A:Answer You should be able to use it with the Bluetooth connectivity but recommend you to cross-check it with Apple if there are any compatibility requirements for this device.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionIs this new or refurbished?

Asked 5 years ago by Angelmct2002.

• A:Answer Yes, the product is brand new.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIs it touchscreen

Asked 5 years ago by Anonymous.

• A:Answer No. Look in the Specifications section under Key Specs.

  Answered 5 years ago by Acustomer

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Q: Questioncan i get plus 16 GB? (i need 32GB)

Asked 5 years ago by alexander.

• A:Answer The memory on this system can be increased to a maximum of 16 GB. These are the supported memory configurations: (a) 4 GB DDR4 at 2666 MHz (1 x 4 GB) (b) 8 GB DDR4 at 2666 MHz (2 x 4 GB) (c) 8 GB DDR4 at 2666 MHz (1 x 8 GB) (d) 12 GB DDR4 at 2666 MHz (1 x 4 GB + 1 x 8 GB) (e) 16 GB DDR4 at 2666 MHz (1 x 16 GB).

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionCould I put a(Samsung - 860 EVO 1TB Internal SATA Solid State Drive) in addition to the 2TB HDD or is there another spot for it?

Asked 6 years ago by Phil.

• A:Answer There is not enough space in that compartment to place the Samsung - 860 EVO 1TB Internal SATA Solid State Drive on top of 2TB HDD. it would be nice if they had an extra spot for SSD.I couldn't find another spot to add an SSD.

  Answered 5 years ago by SerdalVerified Purchase

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Q: QuestionIs there a NVMe connection available on the motherboard?

Asked 4 years ago by AskingforaFriend.

Q: QuestionIt’s sold out now! are u guys getting more in stock?

Asked 5 years ago by Gmoney03.

• A:Answer Yes, there will be more in stock and we suggest you to contact the Best Buy customer care team and they will assist you with this information.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionJust for confirmation; does this laptop have a dedicated graphics card?

Asked 5 years ago by Rook.

• A:Answer Yes, this monitor is shipped with a NVIDIA GeForce MX230, 2 GB, GDDR5 dedicated graphics card.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionI'm planning on using this for an industrial embroidery machine. Will this work?

Asked 5 years ago by embroid1.

• A:Answer If you're looking at running any heavy application that involves a lot of graphics, this system is not recommened for that. We request you to contact Best Buy customer care team and they will help you with this information.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionDoes it include Microsoft Office?

Asked 5 years ago by Sharon.

• A:Answer Microsoft 365

  Answered 5 years ago by ChristmasteveVerified Purchase

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Q: QuestionDoes it work with zoom conferencing?

Asked 5 years ago by Leen.

• A:Answer Yes, this works well with Zoom conferencing application.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionHow long will it run in battery?

Asked 5 years ago by Leen.

• A:Answer The battery operating time varies depending on operating conditions and can significantly reduce under certain power-intensive conditions.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionLost the power adapter that came with it. What adapter works with this laptop. I need to buy a replacement power adapter.

Asked 5 years ago by Linda.

Q: Questioncan i connect it to a docking station so i can get dual screens

Asked 5 years ago by docking.

• A:Answer Hello! Yes. You can connect a docking station. Just confirm the port for the docking station is compatible with this device. You can find the full port like under "Specifications" at the bottom of the product page.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionDoes this have 5 ghz wireless connection capabilities.

Asked 5 years ago by Wirelesscapable.

• A:Answer Hello! Yes. This device has capability up to 5GHz. Just make sure your internet provider is also supporting that connection.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionWhat about the speed of processor for gaming and graphics programs?

Asked 5 years ago by Mohammed.

• A:Answer Hello Mohammed! This has up to 3.8GHz with Intel Power Boost.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionDoes it have a graphics card?

Asked 5 years ago by Bobby.

• A:Answer Hello! Yes! This laptop has an NVIDIA GeForce MX230 graphics card.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionWhen will this be back in stock?

Asked 5 years ago by Anonymous.