“What version (v1511 or v1607) of Windows 10 is included with this Dell Computer? It important because doing the upgrade to 1607 Anniversary Upgrade sometimes doesn't work or takes 4-5 hrs & repeated retries. I prefer any NEW computer has the latest O/S”
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It is not listed what revision Windows is on for this PC. The Anniversary Upgrade should proceed without incident. If it doesn't, there is an alternative method to upgrading by clicking Learn More in the Windows Upgrade section. It will take the user to a support page where the update can be downloaded manually.
Sorry, there was a problem. Please try again later.I have worked with over 250 seniors in 2 years helping them with computer issues. They usually have very restrictive budgets and low computer savvy. Since January, 5 of my clients have purchased brand new Windows 10 machines. 4 of these machines choked on the anniversary update at 98% complete. The internet is rife with similar experiences. After waiting overnight to no avail, I downloaded Media Creation Tool and was able to successfully update in under two hours. It a shame the Mfgs hide this vital information from millions of consumers most of which are not computer savvy. I can only guess the reason is for manufacturers and retailers to be able to offload they're obsolete operating systems onto naive unsuspecting customers. If I purchase this computer for a senior, and we buy the $89.95 Geek Protection, will BB update my client to the most current Windows 10 Version and Build under this plan? That would certainly be the right thing to do and a feather in BJ's customer service cap. Thanks for listening.
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