Questions & Answers

Q: QuestionDOES THE 6420 COME WITE BACKLITE KEYBOARD

Asked 6 years ago by CHRIS.

• A:Answer This product is not the model E6420, this is E6430 and it has a backlit keyboard.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs the RAM 8 as advertised or 4 as some people said?

Asked 7 years ago by Sam.

• A:Answer The computer came with 8 as described

  Answered 7 years ago by ErikVerified Purchase

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Q: QuestionCan I use this laptop for youtube videos?

Asked 4 years ago by Youtube.

• A:Answer Yes, this laptop can be used to play videos in youtube.

  Answered 4 years ago by YourDellTeam

  
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Q: QuestionHow many USB ports?

Asked 4 years ago by Shel.

• A:Answer This system has 4 USB Ports, two USB 3.0 ports and two USB 2.0 ports.

  Answered 4 years ago by YourDellTeam

  
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Q: QuestionIs this an SSD hard drive

Asked 4 years ago by Hard.

• A:Answer This is system comes with only a SATA Hard Drive and does not have SSD storage.

  Answered 4 years ago by YourDellTeam

  
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Q: QuestionIs this laptop compatible with Microsoft 365?

Asked 4 years ago by Anonymous.

• A:Answer Yes, this laptop supports Microsoft 365.

  Answered 4 years ago by YourDellTeam

  
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Q: QuestionCan this laptop be upgraded to Windows 11?

Asked 4 years ago by Patc.

• A:Answer Hello Patc. Thank you for your question. This Dell - Latitude refurbished laptop comes with a 3rd Gen Intel® Core™ i5-3320M Processor, which is not listed under the Windows 11 Supported Processors list provided by Microsoft, however, to check if the laptop is compatible with this operating system, we suggest checking directly with the system manufacturer using the link below: ***https://www.dell.com/support/incidents-online/en-us/contactus/dynamic*** Thank you for choosing Intel!

  Answered 4 years ago by Intel team

  
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Q: QuestionDoes this come with Microsoft Office already installed?

Asked 4 years ago by Rick.

• A:Answer Please reach out to the Best Buy support team if this refurbished laptop comes with pre-installed Microsoft Office.

  Answered 4 years ago by YourDellTeam

  
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Q: Questiondoes this have a webcam?

Asked 5 years ago by Anonymous.

• A:Answer This laptop has the built-in webcam as an option and this laptop does not have a webcam shipped with the system.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionDoes this laptop come with the charging cord, or any other accessories?

Asked 6 years ago by Grainman.

• A:Answer Yes, this product comes with the charging cord.

  Answered 6 years ago by CommunityAnswer

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Q: Questiondoes this laptop come with windows 10

Asked 7 years ago by Anonymous.

• A:Answer Yes, this is Windows 10.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes this refurbished laptop come with any parts and labor warranty?

Asked 8 years ago by PJ.

• A:Answer The one we purchased came with a 1 year warranty on hard drive and internal parts. We could not purchase the additional Best Buy plan ( for accidents, etc) becuase it was refurbished. We purchased ours in September and I️ had to take it in to BestBuy today, for possible hard drive issues. They said we should have it back in a few weeks, maybe sooner. I️ am not complaining because the laptop was 300 cheaper than a non refurbished laptop with similar specs.

  Answered 8 years ago by Sutherland

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Q: Questiondoes this computer have a dvd/cd reader

Asked 9 years ago by Anonymous.

• A:Answer Mine came with dvd/cd rw unit.

  Answered 9 years ago by TWASVerified Purchase

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Q: Questionis this computer good enough for gaming

Asked 9 years ago by idk.

• A:Answer This item is not a gaming laptop but it will play some games.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionDoes this come with Window 10 pro 64 bit or 32? What is the return policy?

Asked 9 years ago by Billy.

Q: QuestionDoes this laptop have a built in webcam ? The specifications page says no.

Asked 9 years ago by comp.

• A:Answer Yes, the laptop does have a built in webcam.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionDoes this come with camera and microphone?

Asked 5 years ago by jjg.

• A:Answer This system has the webcam as an option and we request you to contact the Best Buy customer care team and they will assist you with this information.

  Answered 5 years ago by YourDellTeam

  
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