“New laptop, went through setup prompts then came to an update screen, update ran to 98% then shut down. Won't turn back on. Laptop is plugged in and light by plug is flashing.”

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• We recommend you try the steps using the following guide: https://www.dell.com/support/kbdoc/en-in/000124389/how-to-troubleshoot-power-issues-on-a-dell-laptop. If the issue is unresolved, please get in touch with Dell Tech Support team for further assistance.

  Answered by YourDellTeam 6 months ago

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• You may check the computer and paperwork for warranty contact information

  Answered by Joy Systems 8 months ago

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