Questions & Answers

Q: QuestionIs the espresso automatic or do you have to stop it from producing the drip of espresso?

Asked 1 year ago by Anonymous.

• A:Answer Hello, Thank you for leaving your question. Yes, this unit is a fully automatically machine. The unit will automatically stop when it is done brewing. I hope this information was helpful. If you have any additional questions, please don't hesitate to ask. We are always here to help.

  Answered 1 year ago by DeLonghi Customer Care

  
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Q: QuestionIS The bean hopper removable for cleaning? And the burrs?

Asked 1 year ago by DB.

• A:Answer Hello DB, Thank you for your question. No, the bean hopper and burr is not removable on this La Specialista model; it is removable on our other models, however. We hope this helps. Thank you.

  Answered 1 year ago by DeLonghi Customer Care

  
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Q: QuestionHi, I just want to know what about guarantee? Does it matter where I buy Delonghi Coffe machine, Bestbuy, Amazon, Delonghi online shop, what the conditions and how many years of guarantee I get?

Asked 2 years ago by Dmitry.

• A:Answer Hello Dmitry, thank you for your question. Any of our units that is purchased from an approved retailer is covered under our warranty with a proof of purchase. BestBuy and Amazon are considered as part of our approved retailers list. The La Specialista Arte comes with a 2-year warranty, three years if you register your unit on our website.

  Answered 2 years ago by DeLonghi Customer Care

  
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Q: QuestionMy machine stopped working after 2 years and 10 days. According to the website it says that the product has a warranty of 3 years if registered on delonghi website. I did that, how to I claim the warranty?

Asked 1 month ago by Houstonbuyer.

Q: QuestionCan you adjust this machine to nine bars of pressure?

Asked 1 year ago by Tomb.

• A:Answer Hello, I'm sorry, no, you cannot adjust the pressure bar.

  Answered 1 year ago by DeLonghi Customer Care

  
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Q: QuestionHi, how can I clean the bean hopper? I know I cannot remove it. So what’s the best way?

Asked 1 year ago by Benja.

• A:Answer Use uncooked white rice every few months in the grinder. Use like a cup or so and grind it up into a bowl. Works great and cleans it up perfectly!!

  Answered 1 year ago by Jrock75Verified Purchase

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Q: QuestionDoes this machine also make american coffee?

Asked 1 year ago by Lola.

• A:Answer Yes it makes Americano coffee and has a setting to facilitate it. The americanos are great and like you would get at a chain coffee shop!!

  Answered 1 year ago by Jrock75Verified Purchase

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Q: QuestionDoes this machine require a water supply connection, or do you need to add water manually?

Asked 2 years ago by Tuks.

• A:Answer I have to add water manually

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionCan you use pods with this or just coffee grounds/beans?

Asked 2 years ago by Molly.

• A:Answer This is a real espresso machine - no pods.

  Answered 1 year ago by shreou79Verified Purchase

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Q: QuestionHi, can I use ese pod with this machine?

Asked 2 years ago by Pat.

• A:Answer This is a real espresso machine - no pods.

  Answered 1 year ago by shreou79Verified Purchase

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Q: QuestionWhat should I do when I use 18g coffee grounds but I get like 70g espresso. I tried change the grind size but it didn’t work. Is there any other setting I need to do?

Asked 2 years ago by Leo.

• A:Answer It’s the grind and the dose level. I’ve had to figure out different settings for each of the different beans we use.

  Answered 1 year ago by shreou79Verified Purchase

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Q: QuestionIf i was looking to buy a Distributor stir before i tamp my puck, what size would i need? 58mm, 51mm, 54mm? Not sure what size the basket is.

Asked 2 years ago by MikeV.

• A:Answer It's a 51mm, but you only need a WDT tool. This unit uses an adaptor for grinder, the best work flow is to just use a WDT then tamp with the grind adaptor attached or you just make a huge mess. The thing also has a puck screen built in so you don't need one of those either. I just use a paper pick filter to keep unit clean.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the return policy on this item?

Asked 2 years ago by Yepperzz.

• A:Answer Hello, there is a 30-day timeframe to return your La specialista Arte and still be able to receive a refund. If something happens to the unit after 30 days under warranty, we are able to repair the unit for you, but no refund will be issued. Thank you.

  Answered 2 years ago by DeLonghi Customer Care

  
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Q: QuestionWhat are the dimensions of this coffee maker? How much room is recommended above and on each side

Asked 2 years ago by Dave.

• A:Answer Product Height 15.87 inches Product Width 11.22 inches Product Depth 14.37 inches

  Answered 1 year ago by shreou79Verified Purchase

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Q: QuestionWhen I stream/froth the milk it is a very loud operation, almost to the point of needing ear plugs. Is this normal?

Asked 2 years ago by Chuck.

• A:Answer Yes, Mine is also very loud.

  Answered 2 years ago by JacobjrwhiteVerified Purchase

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Q: Questionmodel: EC9155MB sku: 0132126045 why after 15 uses do I need to descale already?

Asked 2 years ago by KIKI.

• A:Answer If you check that user manual under water hardness, you can find instructions how to set it to soft, medium or hard depending on the water supply where you live. If you set it on soft, it will take much longer before you need to descale it. Just make sure you check the water hardness first with the test paper that was provided.

  Answered 2 years ago by RaMoVerified Purchase

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Q: QuestionHow do you make a latte? Do you use expresso beans?

Asked 2 years ago by Henri.

• A:Answer 18grams of beans for a double. Pull shot to 2 to 2.5 times the weight of beans. I typically stop at 36g and it will finish around 42g. After that steam your milk until the cup is to hot to touch and pour into espresso, top it off with some fresh grated nutmeg or cinnamon and enjoy.

  Answered 2 years ago by SnakeVerified Purchase

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Q: QuestionWhere is the model number?

Asked 2 years ago by missmmmac2020.

• A:Answer Hello, The model number for this unit is EC9155MB. Our product's model and serial number can be found on the back/bottom of the unit. Thank you.

  Answered 2 years ago by DeLonghi Customer Care

  
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Q: QuestionWhere is the model number on this machine?

Asked 2 years ago by missmmmac2020.

• A:Answer Hi, The model number is EC9155MB. The model number is typically printed on a rating plate at the base of our machine. Thank you.

  Answered 2 years ago by DeLonghi Customer Care

  
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