“model: EC9155MB sku: 0132126045 why after 15 uses do I need to descale already?”
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If you check that user manual under water hardness, you can find instructions how to set it to soft, medium or hard depending on the water supply where you live. If you set it on soft, it will take much longer before you need to descale it. Just make sure you check the water hardness first with the test paper that was provided.
Sorry, there was a problem. Please try again later.Not sure why after 15 uses, it needs descaling. But it depends on the water quality (hard, soft) used for the coffee machine. You may want to try changing softer water, which will avoid water residue in pipes and probably not give you an indication to descale it more frequently. If it continues to give you descale indicator then you may want to contact manufacturer for resolution.
Sorry, there was a problem. Please try again later.Hi Kiki, Thank you for taking the time to express your concerns. Based on your model type, it is recommended to descale about every 200 cups of coffee. Depending on your water hardness, the unit may ask to descale more frequently. If this becomes a consistent issue, please do not hesitate to reach out for assistance. Our Customer Care Team is available Monday-Friday, from 9am to 8pm Est at (800)322-3848. Thank you.
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