My machine is 6 months old and the infuser unit is not working properly. I called the 800 number and was told to soak it in soapy water which didn’t work. Called back and they are closed mid day. Not ideal for support on a $600 coffee maker! null

Question

DeLonghi Customer Care · Accepted Answer

Hello Ike,
 
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
 
Thank you.

“My machine is 6 months old and the infuser unit is not working properly. I called the 800 number and was told to soak it in soapy water which didn’t work. Called back and they are closed mid day. Not ideal for support on a $600 coffee maker!”

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