Questions & Answers

Q: QuestionWhat type of coffee does this machine use?

• A:Answer The De'Longhi TrueBrew coffee machine uses fresh, whole coffee beans, not plastic pods or filters.

Q: QuestionIs the De'Longhi TrueBrew programmable?

• A:Answer Yes, the coffee machine has a built-in clock and auto-on function for scheduling your brew time.

Q: QuestionHow many brew sizes does the De'Longhi TrueBrew offer?

• A:Answer This coffee machine offers 6 brew sizes: 3, 8, 12, 16, 20, or 24oz cups.

Q: QuestionWhat is the capacity of the coffee bean hopper?

• A:Answer The coffee bean hopper has a capacity of 0.55 pounds.

Q: QuestionWhat is the wattage of this coffee maker?

• A:Answer The De'Longhi TrueBrew has a wattage of 1500 watts.

Q: QuestionDoes this coffee maker include a carafe?

• A:Answer No, the De'Longhi TrueBrew does not come with a carafe.

Q: QuestionThis is the best machine I have ever purchased. Well worth every penny. But I now have an issue with the grinder. It only grinds a few beans at a time making the coffee more like lemon water. How do I clean the grinder?

Asked 1 year ago by Bonski.

• A:Answer Empty the bean hopper and run several brew cycles to completely clear the grinder. Then put in beans and run a brew cycle. If this does not fix the problem, call customer service and they will have you do this again, while connected to video chat. Then they will have you send it in for repair or replacement. Mine is going in for the same issue.

  Answered 1 year ago by BertGVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you tell me how to change the temperature for hotter coffee. Thank you

Asked 1 year ago by Bonski.

• A:Answer Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.

  Answered 1 year ago by DeLonghi Customer Care

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionHi, I'm really close to buying a machine and this one is at the top of my list, but I just need to understand if any plastic parts come into contact with hot water or hot coffee. I know they are all BPA-free, but that's still not safe enough for me.

Asked 2 years ago by RanD.

• A:Answer Internal parts are plastic. Make of it what you will.

  Answered 2 years ago by JerryPVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs there an approximate temperature for each setting low, medium high?

Asked 2 years ago by Anonymous.

• A:Answer Hi, Yes, our low temperature on the machine is 92 Celsius, the medium temperature 94 Celsius and the high temperature is 96 Celsius.

  Answered 2 years ago by DeLonghi Customer Care

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use the ground coffee with this machine?

Asked 2 years ago by Howard.

• A:Answer Hello! Yes, you can use ground and whole coffee beans in your TrueBrew. Thank you.

  Answered 2 years ago by DeLonghi Customer Care

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat’s the symbol for that has the triangle with an exclamation point? There isn’t anything in the manual about this.

Asked 1 month ago by PB.

Q: QuestionCan you use ground coffee in this coffee maker or does it only work with coffee beans

Asked 5 months ago by Steve.

• A:Answer Thank you for your interest in our TrueBrew! Yes, you can use pre-ground coffee in this unit. You can check this video as a reference: ushttps://youtu.be/O4Y8DlFa2EE

  Answered 4 months ago by DeLonghi Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes its works at 220 w

Asked 5 months ago by alejito21.

• A:Answer Hello Alejo, The CAM51025MB model is engineered to operate with a 120-volt power supply. This voltage specification is important to ensure the appliance functions safely and efficiently. Using the unit with a voltage that differs from its design can lead to performance issues. Always verify that the power source matches the required voltage before use. Let us know if you have any other questions or concerns; we are here to help.

  Answered 5 months ago by DeLonghi Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the difference in this machine and the same model one that comes in black?

Asked 6 months ago by CC.

• A:Answer Both models share the same brewing capabilities, offering six different brew size options, including espresso-style drinks, and can brew iced coffee; the main difference lies in aesthetics, depending on the customer's color and style preferences.

  Answered 6 months ago by DeLonghi Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this machine incorporate a direct water line?

Asked 8 months ago by Directwaterline.

• A:Answer No

  Answered 7 months ago by LuigiVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI love my machine! However, it turned off mid cycle and will not turn back on. I have tried all the obvious things such as plugging into another place. No luck. How do I get warranty service on this machine?

Asked 10 months ago by Harleypopeye.

• A:Answer Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.

  Answered 10 months ago by DeLonghi Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI took out the red draining tray and can't get it back in! Help!

Asked 11 months ago by Bill.

• A:Answer Hello Bill, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.

  Answered 11 months ago by DeLonghi Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have tried so many times to register my machine I have run out of fingers and toes. I sit on hold for hours. Is there a number I can call to speak to someone? Or an address I can mail to?

Asked 1 year ago by Bonski.

• A:Answer Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.

  Answered 1 year ago by DeLonghi Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question