A:Answer Hello Smile,
We are very sorry to hear that you are experiencing issues with your TrueBrew Coffee Maker. Since your inquiry is of a technical nature we would like to troubleshoot with you via phone or video stream to better assist. We are available Monday-Friday, from 9am to 8pm at (800)322-3848. If you decide to call in, please be near the unit to troubleshoot.
Thank you.