“Hi! My laptop is saying that it can’t start up. It’s giving me options to reset the computer. I’ve tried every other option it gave me but that. I need to buy an external hard drive to back up everything before I reset. Does Best Buy charge to diagnose?”
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There is a charge for a full diagnostic, but we can check the computer out for free at a consultation. Based on that, we can let you know if we feel a full diagnostic is worth it. Head over to www.geeksquad.com/schedule to set that up.
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