“I recently purchased a Toshiba large screen Ultra HD Amazon Fire Smart TV. I like it very much. However, I have developed a problem with the remote. I changed the batteries. The Alexis feature works, but none of the manual buttons work. Solution?”
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Hi there. Thanks for reaching out about this! We're pumped that you're liking the TV! I'm sorry to hear about the issue with the remote. There may be a way to reset the remote's functions by holding down a series of buttons but if you purchased this recently, I would recommend connecting with your local Best Buy and we should be able to get you a replacement. This would be the best place to start as it'll be the easiest for you! You can find information about your local store at www.bestbuy.com/storelocator.
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