“Hi, our hp work computer has been very slow and I cannot access my files. After restarting it, it shows me a box saying, “the instruction at 0x4001d977 referenced memory at 0x0000000. The memory could not be read, click on okay to terminate the problem.””
1-1 of 1 Answer
It sounds like your computer is in need of repair. You can visit us online at www.geeksquad.com/schedule to schedule a time to bring your computer into the store and speak with an Agent about this.
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