“Hello, my laptop was hacked into remotely and all sorts of malware were downloaded, I turned it off but they changed my password so I can no longer login. Can best buy remove all the malware and save my files or will the just wipe the entire hard drive?”
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Hi there. Thanks for reaching out to us about this. I'm really sorry to hear that this happened to you. It's never a fun time. In most cases, we're able to remove the password and clean up the computer. As a last resort, we can pull data off and go from there. It's very rare that something like this would cause us to be unable to retrieve data. To get started, let's get you in the store with an appointment and we'll take a look. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
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