Questions & Answers

Q: QuestionCan I adjust the aperture on the drone's camera?

• A:Answer Yes, the aperture is adjustable to suit different lighting conditions.

Q: QuestionDoes this drone have obstacle avoidance?

• A:Answer Yes, the Mavic 3 features omnidirectional obstacle sensing to help avoid collisions.

Q: QuestionWhat kind of camera does the drone have?

• A:Answer This drone has a 4/3 CMOS Hasselblad camera.

Q: QuestionHow far can this drone fly?

• A:Answer The Mavic 3 has a maximum flight distance of 11.49 miles.

Q: QuestionDoes the drone come with a memory card?

• A:Answer No, a memory card is not included with the drone.

Q: Questionhello, I would like to know the condition of this drone and what kind of recondition has been done on it, please, Thank you.

Asked 3 years ago by takeit.

• A:Answer Dear customer, Thank you for the inquiry. DJI Certified Refurbished Products are pre-owned DJI products that undergo DJI`s stringent refurbishment process before being offered for sale. While only some units are returned due to technical issues, before we put a DJI Certified Refurbished product up for sale, it undergoes a rigorous process to make sure it meets DJI’s high standards. Unfortunately, we don't have information on how every device has been reconditioned but rest assured that DJI promises you that every refurbished product is tested thoroughly and that the quality of refurbished products is the same as new products. Should you need any further assistance, please feel free to contact our DJI support at http://www.dji.com/support, we are always here to help. Best Regards, DJI Support

  Answered 3 years ago by DJI Support

  
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Q: QuestionHello, are the batteries brand new or used ? If used how many times have they been charged ? Could you share charging cycles ?

Asked 1 year ago by isaac61.

• A:Answer Dear customer, thank you for your inquiry! Could you please provide us the battery serial number? We will help you to check on this. Looking forward to your reply. Thanks

  Answered 1 year ago by DJI Official

  
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Q: QuestionWhat kind of guarantee can be purchased for this drone?

Asked 2 years ago by Ralph.

Q: QuestionDoes this refurbished drone get the same DJI care on a new start date when it’s repurchased?

Asked 3 years ago by Sean.

• A:Answer no you bought used dont expect new

  Answered 3 years ago by Anonymous

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Q: QuestionHi, How many batteries are included? I see 2 but it is not clear in the description. Thank you

Asked 3 years ago by John.

• A:Answer It has 3 one that comes with the drone and the other 2 with the fly more kit that is included.

  Answered 3 years ago by Thyme

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Q: QuestionIf I buy this refurbished drone, can I purchase DJI Care Refresh for it?

Asked 3 years ago by Gdrone.

• A:Answer Dear customer, Thank you for inquiring. Yes, you can purchase DJI Care for a refurbished product. To learn more please visit the DJI Care Refresh support page at: https://www.dji.com/support/service/djicare-refresh .Should you need any further assistance, please feel free to contact our DJI support at http://www.dji.com/support, we are always here to help. Best regards, DJI Support.

  Answered 2 years ago by DJI Official

  
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