Questions & Answers

Q: QuestionWhat is the maximum video frame rate of this drone?

• A:Answer The maximum video frame rate of this drone is 2160p (4K) at 120 FPS.

Q: QuestionDoes this drone come with a memory card?

• A:Answer No, a memory card is not included with the drone.

Q: QuestionCan I use this drone for aerial photography?

• A:Answer Yes, the drone can capture stunning vertical videos in 4K/60fps HDR, making it ideal for aerial photography.

Q: QuestionHow long can I fly this drone on a single charge?

• A:Answer You can fly the drone for up to 34 minutes without payload.

Q: QuestionDoes this drone have obstacle avoidance?

• A:Answer Yes, this drone is equipped with omnidirectional obstacle sensing for enhanced safety.

Q: QuestionCan I buy the 2 year warranty on a refurbished drone?

Asked 1 year ago by Anonymous.

• A:Answer Dear customer, thank you for your inquiry! You may click on this link (https://support.dji.com/help/content?customId=en-us03400006845&spaceId=34&re=US&lang=en&documentType=artical&paperDocType=paper) and follow the steps under Purchase Conditions. Before that, could you please provide us the aircraft serial number? We will help you to check on this. Thank you

  Answered 9 months ago by DJI Official

  
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Q: QuestionSo if I buy this drone and it's not what I expected can I return it?

Asked 6 months ago by Cdog.

Q: QuestionDoes this drone have active tracking

Asked 6 months ago by mcberg74.

• A:Answer Dear Customer, Yes, the DJI Mini 4 Pro has an ActiveTrack feature. Should you need any further assistance, please feel free to contact our DJI support at http://www.dji.com/support, we are always here to help. Best Regards, DJI Support

  Answered 5 months ago by DJI Official

  
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Q: QuestionIt have a obstacle sensor?

Asked 1 year ago by Anonymous.

• A:Answer Dear Customer, Yes, when using the aircraft, in addition to directly seeing the image from the aircraft's camera view, the aircraft has "sensing abilities". It is called as Obstacle Avoidance. Should you need any further assistance, please feel free to contact our DJI support at http://www.dji.com/support, we are always here to help. Best Regards, DJI Support

  Answered 1 year ago by DJI Official

  
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Q: QuestionDoes it come with a battery or do we have to buy one separately?

Asked 1 year ago by Danielcruzzz.

• A:Answer Dear Customer, Yes, upon checking it comes with 3*DJI Mini 4 Pro/Mini 3 Series Intelligent Flight Battery Plus. It is included in this bundle. Should you need any further assistance, please feel free to contact our DJI support at http://www.dji.com/support, we are always here to help. Best Regards, DJI Support

  Answered 1 year ago by DJI Official

  
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Q: QuestionIf I buy a refurbished drone from you and I want to do an exchange because it has an issue which u might no tell when in box am I still subject to a 15 percent return fee

Asked 1 year ago by Ourbail1.

• A:Answer I bought a refirbushed drone and it crashed. Best buy won't do anything about it so i sent it to dji. Little secret.....dji doesn't fix the drone they send a new one. So i got a new one for the price of a refurbushed

  Answered 1 year ago by JosephS

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Q: QuestionDoes Geek Squad make sure refurbished DJI devices are unlinked from previous owners accounts?

Asked 1 year ago by JohnDoe.

• A:Answer Mine was unlinked, but i can't say that it's standard practice for them to check.

  Answered 1 year ago by EyeinTheSkyVerified Purchase

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Q: QuestionCan DJI Care be used without a video verification on a refurbished drone?

Asked 1 year ago by Jeremy.

• A:Answer Dear customer, Thank you for your inquiry. Regretfully, no. You are required to submit a video sample to verify if the drone is eligible for DJI Care purchase. For more information, please visit this website: (https://repair.dji.com/djicare/customerupload). Should you need any further assistance, please feel free to contact our DJI support at http://www.dji.com/support, we are always here to help. Best Regards, DJI Support

  Answered 1 year ago by DJI Official

  
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Q: Questionsince its refurbished shouldn't the warranty be on year?

Asked 1 year ago by dronedude.

• A:Answer yes

  Answered 1 year ago by Anonymous

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Q: QuestionIf I buy something refurbished and it doesn’t work right what is the return policy?

Asked 1 year ago by Jen.

• A:Answer I purchased a DJI FPV drone and it seemed like it had a glitch. I was able to return the drone bc it was in the 2 week return window. I ordered another one online and everything worked fine.

  Answered 1 year ago by JosephLVerified Purchase

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