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Questions & Answers

Page Showing 1-20 of 24 questions
  • QuestionWhat is palm landing?

    • Answer The DJI Neo Drone offers a palm landing feature, allowing it to land on your hand with just a push of a button.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the DJI Neo Drone have propeller guards?

    • Answer Yes, the DJI Neo Drone comes equipped with full-coverage propeller guards for worry-free flights.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow much does the DJI Neo Drone weigh?

    • Answer The DJI Neo Drone weighs 135 grams, including the battery.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I control the DJI Neo Drone with my phone?

    • Answer Yes, you can control the DJI Neo Drone with the mobile app.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the DJI Neo Drone have obstacle avoidance?

    • Answer No, the DJI Neo Drone does not have obstacle avoidance technology.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum video resolution and frame rate of the DJI Neo Drone?

    • Answer The DJI Neo Drone can record video at a maximum resolution of 4K (3840x2160) at 30 frames per second.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum flight time of the DJI Neo Drone?

    • Answer The maximum flight time of the DJI Neo Drone is 18 minutes.
    This question and answer was generated by AI based on customer and product data.
  • Questionis the neo drone in stock 9/5/24

    Asked by Fly.

    • Answer Though (US) retailers may have the physical inventory..the Neo will not be truly “released” until the end of September/first week of October.

      Answered by mfhouston

  • QuestionI purchased this drone and I am unable to connect it to my phone. There is so many different apps to choose in the app store. Which one is the real one? Do I have to pay or set up a subscription to use the drone?

    Asked by Frogmomma.

    • Answer Dear customer, thank you for your inquiry with us. After further confirmation with our concerned team, there are some imitated DJI Apps on Playstore made by illegal individuals for fraud which may cause risk to the property security of our users. In order to protect the rights and interests of our users, we have complained about this problem to the Playstore. As the brand owner, we will actively protect the rights and interests of our users. As a victim for such case, we will also actively protect DJI's intellectual property rights. At the same time, we recommend that you download the App from DJI's official channels to ensure that you can get a safe and reliable version. And here is the link to our official download center:https://www.dji.com/downloads (No subscriptions needed). If you find such similar imitated apps, please do not click to download, and contact us for assistance in time, we will try our best to protect your rights, thank you for your understanding and support.

      Answered by DJI Official

  • QuestionHow much noise does it make ?

    Asked by Loud.

    • Answer Dear Customer, The noise levels for the DJI Neo while hovering are measured with and without propeller guards. Hovering without propeller guards: 79.7-79.9 dB Hovering with propeller guards: 81.6-82 dB The data is for reference only. The actual noise levels may vary. If you need further assistance, please feel free to contact our DJI support at http://www.dji.com/support, we are always here to help. Best Regards, DJI Support

      Answered by DJI Official

  • QuestionHow faraway its the limit the dji neo can go from me?

    Asked by Anonymous.

    • Answer I believe about 300 feet.

      Answered by CraigMiller

  • QuestionJust received this for gift and starting process and do you have to give credit card information to complete & use drone?

    Asked by Droned.

    • Answer Dear Customer, you do not need to enter your credit card details to create a DJI account. To activate your drone, please refer to the user manual specific to your drone model. Additionally, you can easily create a DJI account through the DJI Fly app. If you have any further questions or need assistance, feel free to reach out.

      Answered by DJI Official

  • QuestionI saw one review said that you had to purchase batteries. Does it not come with one?

    Asked by Batteries.

    • Answer Dear Customer, This bundle includes 1 unit of the DJI Neo Intelligent Flight Battery. Should you need any further assistance, please feel free to contact our DJI support at http://www.dji.com/support, we are always here to help. Best Regards, DJI Support

      Answered by DJI Official

  • QuestionCan this connect to an iPad? Does it matter what generation?

    Asked by Tod.

    • Answer Yes it does

      Answered by Raypryor

  • QuestionDoes the Neo work with the original Integra goggles ?

    Asked by Robert.

    • Answer Dear Customer, To use the DJI Neo with the DJI RC Motion 3 or the DJI FPV Remote Controller 3, you must have either the DJI Goggles 3 or the DJI Goggles N3. If you need further assistance, please feel free to contact our DJI support at http://www.dji.com/support, we are always here to help. Best Regards, DJI Support

      Answered by DJI Official

  • QuestionHow much weight can it lift?

    Asked by Anonymous.

    • Answer It can definitely lift it's own weight; 249 grams.

      Answered by JonZ

  • QuestionCan you please confirm the package size inc. control remote pls

    Asked by PackagingSize.

    • Answer Dear Customer, The packaging size of DJI Neo is 6.41*2.09*5.39 inches, not include a remote control. If you need further assistance, please feel free to contact our DJI support at http://www.dji.com/support, we are always here to help. Best Regards, DJI Support

      Answered by DJI Official

  • QuestionDoes this work with android phones. The older models did not work with Android phones. Thank you

    Asked by A.

    • Answer yes. you will just need to ensure your ability to side-load the dji fly app on your android device.

      Answered by houston

  • Questiondoes the fly more combo include the dji neo?

    Asked by mamaneedstono.

    • Answer Dear Customer, The DJI Neo Combo Drone on this platform will be included with Neo, three batteries and more for elevated flight control and camera movement. Should you need further assistance, please feel free to contact our DJI support at http://www.dji.com/support, we are always here to help. Best Regards, DJI Support

      Answered by DJI Official

  • Questionis there a controller

    Asked by heelooo.

    • Answer It comes with nothing except the unit and the battery and some replacement blades. Once you stop buying the controller the extra batteries to dual chargers for it you’re better off getting a bigger drone or a few dollars more that will end up being cheaper since you don’t have to buy all these extra accessories. If you use your phone, it drains the battery really quickly.

      Answered by Redeye59