A:Answer Duracell Powerpack Pro 1100 battery failure:
While contacting the manufacturer about a replacement battery I received no help! My charger barely lasted 2 years and was well taken care of. In an email response first, I received the care instructions. What? The battery would not take a charge and they were told this. With a following phone call to customer service, I was given a different link for replacement batteries, which was a subsidiary of Duracell. When I contacted them, I was told the was no replacement battery for this charger and I was $%^% out of luck! Duracell fails and I recommend to not do business with them!