“My smart TV does not work. I believe a cord in the stand that connects to the TV is faulty. How do I detach the TV from the stand so I’m able to return it”
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Hi Sheyenne, we’re sorry to hear about the issue. To help guide you through safely detaching the TV from the stand, we’ve provided a step-by-step installation video on our YouTube channel: https://youtu.be/gxGV-ri7tSI?si=w2hvpdqDFbgjbtTC. If you still need assistance or have any concerns, please don’t hesitate to reach out to us at 1-833-909-2673, Monday to Friday, 9:00 AM – 5:00 PM PST.
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