Questions & Answers

Q: QuestionWhich streaming services can I access on this TV?

• A:Answer You can access various streaming services, including YouTube, Prime Video, Netflix, Hulu, and Disney+.

Q: QuestionDoes this TV come with a stand?

• A:Answer Yes, the TV comes with a stand.

Q: QuestionCan I use this TV for video meetings?

• A:Answer Yes, the TV has a built-in 8.0MP camera and 10W speaker for video meetings.

Q: QuestionDoes this TV have a touch screen?

• A:Answer Yes, this TV has an intuitive touch screen that allows you to control it like a tablet.

Q: QuestionWhat comes with the TV?

• A:Answer The TV comes with a protective carrying case and an articulating adjustable arm.

Q: QuestionHow long does the battery last on this TV?

• A:Answer The built-in battery provides up to 8 hours of use.

Q: QuestionCan I ship this in checked luggage in a plane? 1) Is case sturdy and protected enough and 2) is battery allowed in checked luggage or can it be removed?

Asked 10 months ago by Cynthia.

• A:Answer Hi Cynthia, This rolling TV includes a large-capacity lithium battery classified as Dangerous Goods (DG). Since such batteries have specific transport regulations, we recommend contacting your airline to confirm if it can be placed in checked luggage or carried on. The battery is integrated into the bottom base and requires disassembly to remove, which is not recommended to avoid potential damage to the unit.

  Answered 10 months ago by Core Product Support

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Q: QuestionDoes this work with Android 16?

Asked 1 week ago by KevinB.

• A:Answer Hi Kevin, The DG3200RTV rollable smart touchscreen TV runs on Android 13 as its operating system. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 1 week ago by Core Product Support

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Q: QuestionWe are xfinity customers. Can we install the Xfinity Stream app?

Asked 2 weeks ago by Bob5397.

• A:Answer Hi Bob, Yes, the Xfinity Stream app is compatible, and it’s fine to download and install it on your device. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 2 weeks ago by Core Product Support

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Q: Questioncan be used to mirror phone camera to tv?

Asked 3 weeks ago by Mirror.

• A:Answer Hi Customer, Yes, the DG3200RTV can be used to mirror your phone camera to the TV. It supports screen mirroring for both iOS and Android devices. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 3 weeks ago by Core Product Support

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Q: QuestionI record music im jus wondering if its able to download every Google play app such as bandlab

Asked 1 month ago by CHARLIEE.

• A:Answer Hello Charles, Yes, most apps available on the Google Play Store can be downloaded and used on the device. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 3 weeks ago by Core Product Support

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Q: Questionhow do you remove the plastic film from screen

Asked 1 month ago by protectivefilm.

• A:Answer Hi Customer, The protective film should start from one corner of the four sides and then slowly tear off. Please don't pull it off forcefully. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 1 month ago by Core Product Support

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Q: QuestionCan the usb c cable be sold separately?

Asked 1 month ago by Acl524.

• A:Answer Hi Acl524, The Type-C power cable you’re referring to is not available as a separate replacement part, as it is integrated into the pole. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 1 month ago by Core Product Support

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Q: QuestionAirPlay iPad shows playing on Durango unit but unit won’t show pictures

Asked 1 month ago by Bob.

• A:Answer Hi Bob, Please turn on the function "cast off" of the tablet. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 1 month ago by Core Product Support

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Q: QuestionCan this be watched while plugged in and charging

Asked 1 month ago by OnionHead.

• A:Answer Hi OnionHead, Yes, the DG3200RTV Smart TV can be watched and used while it is plugged in and charging. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 1 month ago by Core Product Support

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Q: QuestionJust bought this exact one but the long pole was already attatch all together my question is how can I adjust the height on it? Nothing on youtube nothing on the instruction book and the number they have to call no one answers.

Asked 1 month ago by Daisy.

• A:Answer Hi Daisy, we’re sorry to hear about the confusion regarding height adjustment and we also sincerely apologize that you were unable to reach us by phone. We’d be glad to walk you through it step by step. Please call our customer service hotline at 1-833-909-2673 (Mondays to Fridays, 9 am to 5 pm PST) or email us at [email protected].

  Answered 1 month ago by Core Product Support

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Q: QuestionDoes the tv have a protective film on it? We can see a bubbles on the screen but don’t see a tab to take it off.

Asked 1 month ago by Lwarda.

• A:Answer Hi Lwarda, Yes, the TV screen does have an anti-glare protective film. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 1 month ago by Core Product Support

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Q: QuestionHello, does this allow for app downloading from supports the apple play store or ios app store. I need to download the Salesforce app. Thanks.

Asked 2 months ago by Diego.

• A:Answer Hi Diego, The DG3200RTV runs on Android 13 and supports apps from the Google Play Store only. It does not support the Apple App Store or iOS apps. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 2 months ago by Core Product Support

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Q: QuestionIs this running full android 13 like a tablet or is this similar to androidtv?

Asked 2 months ago by Diego.

• A:Answer Hi Diego, The DG3200RTV functions similar to a tablet, rather than an Android TV. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

  Answered 2 months ago by Core Product Support

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