Questions & Answers

Q: QuestionWhich streaming services can I access on this TV?

• A:Answer You can access various streaming services, including YouTube, Prime Video, Netflix, Hulu, and Disney+.

Q: QuestionDoes this TV come with a stand?

• A:Answer Yes, the TV comes with a stand.

Q: QuestionCan I use this TV for video meetings?

• A:Answer Yes, the TV has a built-in 8.0MP camera and 10W speaker for video meetings.

Q: QuestionDoes this TV have a touch screen?

• A:Answer Yes, this TV has an intuitive touch screen that allows you to control it like a tablet.

Q: QuestionWhat comes with the TV?

• A:Answer The TV comes with a protective carrying case and an articulating adjustable arm.

Q: QuestionHow long does the battery last on this TV?

• A:Answer The built-in battery provides up to 8 hours of use.

Q: QuestionCan I ship this in checked luggage in a plane? 1) Is case sturdy and protected enough and 2) is battery allowed in checked luggage or can it be removed?

Asked 1 year ago by Cynthia.

• A:Answer Hi Cynthia, This rolling TV includes a large-capacity lithium battery classified as Dangerous Goods (DG). Since such batteries have specific transport regulations, we recommend contacting your airline to confirm if it can be placed in checked luggage or carried on. The battery is integrated into the bottom base and requires disassembly to remove, which is not recommended to avoid potential damage to the unit.

  Answered 1 year ago by Core Product Support

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionThe monitor snapped off of the stand causing the main wire to snap. How do I get a new cord?

Asked 6 days ago by Anonymous.

• A:Answer Hello, we’d be happy to check whether a replacement cord is available. Please contact us at 1-833-909-2673, Monday to Friday, 9:00 AM – 5:00 PM PST, or email support@dpaudiovideo.zendesk.com with your model number and a photo of the damaged cord, if possible. Our team will be glad to review your options and assist further.

  Answered 5 days ago by Core Product Support

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the product have access to an internet browser via wifi? We want to set one up for interactive use at events, with a web page or greeting sign.

Asked 3 months ago by Molly.

• A:Answer Hi Molly, The DG3200RTV should be suitable for your intended use, as it has Wi-Fi connectivity and runs an operating system that typically supports web browsing. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.

  Answered 3 months ago by Core Product Support

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy smart TV does not work. I believe a cord in the stand that connects to the TV is faulty. How do I detach the TV from the stand so I’m able to return it

Asked 3 months ago by Sheyenne.

• A:Answer Hi Sheyenne, we’re sorry to hear about the issue. To help guide you through safely detaching the TV from the stand, we’ve provided a step-by-step installation video on our YouTube channel: https://youtu.be/gxGV-ri7tSI?si=w2hvpdqDFbgjbtTC. If you still need assistance or have any concerns, please don’t hesitate to reach out to us at 1-833-909-2673, Monday to Friday, 9:00 AM – 5:00 PM PST.

  Answered 3 months ago by Core Product Support

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI cannot hear anything when I play something. I hear a ticking noise from the speaker . Did anyone experience this problem ?

Asked 4 months ago by Char.

• A:Answer Hi Char, we’re sorry to hear about this issue. A ticking noise with no audio may indicate a problem with the speaker. Please reach out to our support team so we can help troubleshoot and provide alternative options or a replacement if needed. You can contact us at 1-833-909-2673 (Mon–Fri, 9 am–5 pm PST) or email support@dpaudiovideo.zendesk.com.

  Answered 4 months ago by Core Product Support

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI just got one of these and in the middle of doing something it just shuts off and turns back on. It is fully charged and set up. Any reason it would keep power cycling? Also it lags a lot. Is this a lemon or is this a common issue?

Asked 6 months ago by Jujubee.

• A:Answer Hi Jujubee, Thanks for sharing your experience. After using the device for a while, performance issues like lagging may occur if there are too many files or programs taking up storage. We recommend restoring the unit to factory settings and then trying again. For the frequent power cycling, this may be due to an unstable power supply at the battery end. In this case, the battery or the Type-C cable may need to be replaced. If you need help with troubleshooting or replacements, please contact our customer service team at 1-833-909-2673 (Mon–Fri, 9 am–5 pm PST) or support@dpaudiovideo.zendesk.com.

  Answered 5 months ago by Core Product Support

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a way to mout this so it’s more stable?

Asked 6 months ago by Anonymous.

• A:Answer Hello, Thank you for your question. Unfortunately, the structure of the unit can’t be modified, so there isn’t a way to mount it differently for additional stability. If you need help with setup or alternatives that may work better for your space, feel free to contact our customer service team at 1-833-909-2673 (Mon–Fri, 9 am–5 pm PST) or support@dpaudiovideo.zendesk.com

  Answered 5 months ago by Core Product Support

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs it a tablet and iPad as well as a TV

Asked 6 months ago by Lady.

• A:Answer "TV" is subjective. It is a large Android tablet with some OS limitations. It ships with some TV apps, and others may be available through the Google Play store, if you can access it. It has ports on the back that you could use to attach it to other devices (say a Blueray player, console, computer, or the like). You can also wirelessly screencast to it. As far as I have been able to tell it does not have a television tuner or a radio that can pick up broadcast television stations.

  Answered 5 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs it compatable with Apple,TV?

Asked 6 months ago by Anonymous.

• A:Answer Hello, Yes, the DG3200RTV is compatible with Apple TV via its HDMI port, allowing you to connect device as an external source for streaming content on the TV's display. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.

  Answered 6 months ago by Core Product Support

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this work with Android 16?

Asked 7 months ago by KevinB.

• A:Answer Hi Kevin, The DG3200RTV rollable smart touchscreen TV runs on Android 13 as its operating system. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.

  Answered 7 months ago by Core Product Support

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe are xfinity customers. Can we install the Xfinity Stream app?

Asked 7 months ago by Bob5397.

• A:Answer Hi Bob, Yes, the Xfinity Stream app is compatible, and it’s fine to download and install it on your device. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.

  Answered 7 months ago by Core Product Support

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan be used to mirror phone camera to tv?

Asked 7 months ago by Mirror.

• A:Answer Hi Customer, Yes, the DG3200RTV can be used to mirror your phone camera to the TV. It supports screen mirroring for both iOS and Android devices. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.

  Answered 7 months ago by Core Product Support

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI record music im jus wondering if its able to download every Google play app such as bandlab

Asked 7 months ago by CHARLIEE.

• A:Answer Hello Charles, Yes, most apps available on the Google Play Store can be downloaded and used on the device. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com.

  Answered 7 months ago by Core Product Support

  Helpful (0)Unhelpful (0)ReportAnswer this question