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Questions & Answers

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Page Showing 1-20 of 62 questions
  • QuestionWhat is the resolution of this DuraPro TV?

    • Answer This TV has a Full HD resolution (1080p).
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhich streaming services can I access on this TV?

    • Answer You can access various streaming services, including YouTube, Prime Video, Netflix, Hulu, and Disney+.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this TV come with a stand?

    • Answer Yes, the TV comes with a stand.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I use this TV for video meetings?

    • Answer Yes, the TV has a built-in 8.0MP camera and 10W speaker for video meetings.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this TV have a touch screen?

    • Answer Yes, this TV has an intuitive touch screen that allows you to control it like a tablet.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat comes with the TV?

    • Answer The TV comes with a protective carrying case and an articulating adjustable arm.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow long does the battery last on this TV?

    • Answer The built-in battery provides up to 8 hours of use.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I ship this in checked luggage in a plane? 1) Is case sturdy and protected enough and 2) is battery allowed in checked luggage or can it be removed?

    Asked by Cynthia.

    • Answer Hi Cynthia, This rolling TV includes a large-capacity lithium battery classified as Dangerous Goods (DG). Since such batteries have specific transport regulations, we recommend contacting your airline to confirm if it can be placed in checked luggage or carried on. The battery is integrated into the bottom base and requires disassembly to remove, which is not recommended to avoid potential damage to the unit.

      Answered by Core Product Support

  • QuestionI just got one of these and in the middle of doing something it just shuts off and turns back on. It is fully charged and set up. Any reason it would keep power cycling? Also it lags a lot. Is this a lemon or is this a common issue?

    Asked by Jujubee.

    • Answer Hi Jujubee, Thanks for sharing your experience. After using the device for a while, performance issues like lagging may occur if there are too many files or programs taking up storage. We recommend restoring the unit to factory settings and then trying again. For the frequent power cycling, this may be due to an unstable power supply at the battery end. In this case, the battery or the Type-C cable may need to be replaced. If you need help with troubleshooting or replacements, please contact our customer service team at 1-833-909-2673 (Mon–Fri, 9 am–5 pm PST) or [email protected].

      Answered by Core Product Support

  • QuestionIs there a way to mout this so it’s more stable?

    Asked by Anonymous.

    • Answer Hello, Thank you for your question. Unfortunately, the structure of the unit can’t be modified, so there isn’t a way to mount it differently for additional stability. If you need help with setup or alternatives that may work better for your space, feel free to contact our customer service team at 1-833-909-2673 (Mon–Fri, 9 am–5 pm PST) or [email protected]

      Answered by Core Product Support

  • QuestionIs it a tablet and iPad as well as a TV

    Asked by Lady.

    • Answer "TV" is subjective. It is a large Android tablet with some OS limitations. It ships with some TV apps, and others may be available through the Google Play store, if you can access it. It has ports on the back that you could use to attach it to other devices (say a Blueray player, console, computer, or the like). You can also wirelessly screencast to it. As far as I have been able to tell it does not have a television tuner or a radio that can pick up broadcast television stations.

      Answered by Anonymous

  • QuestionIs it compatable with Apple,TV?

    Asked by Anonymous.

    • Answer Hello, Yes, the DG3200RTV is compatible with Apple TV via its HDMI port, allowing you to connect device as an external source for streaming content on the TV's display. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

      Answered by Core Product Support

  • QuestionDoes this work with Android 16?

    Asked by KevinB.

    • Answer Hi Kevin, The DG3200RTV rollable smart touchscreen TV runs on Android 13 as its operating system. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

      Answered by Core Product Support

  • QuestionWe are xfinity customers. Can we install the Xfinity Stream app?

    Asked by Bob5397.

    • Answer Hi Bob, Yes, the Xfinity Stream app is compatible, and it’s fine to download and install it on your device. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

      Answered by Core Product Support

  • Questioncan be used to mirror phone camera to tv?

    Asked by Mirror.

    • Answer Hi Customer, Yes, the DG3200RTV can be used to mirror your phone camera to the TV. It supports screen mirroring for both iOS and Android devices. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

      Answered by Core Product Support

  • QuestionI record music im jus wondering if its able to download every Google play app such as bandlab

    Asked by CHARLIEE.

    • Answer Hello Charles, Yes, most apps available on the Google Play Store can be downloaded and used on the device. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

      Answered by Core Product Support

  • Questionhow do you remove the plastic film from screen

    Asked by protectivefilm.

    • Answer Hi Customer, The protective film should start from one corner of the four sides and then slowly tear off. Please don't pull it off forcefully. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

      Answered by Core Product Support

  • QuestionCan the usb c cable be sold separately?

    Asked by Acl524.

    • Answer Hi Acl524, The Type-C power cable you’re referring to is not available as a separate replacement part, as it is integrated into the pole. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

      Answered by Core Product Support

  • QuestionAirPlay iPad shows playing on Durango unit but unit won’t show pictures

    Asked by Bob.

    • Answer If the content you are trying to stream has DRM, Airplay may silently fail.

      Answered by Anonymous

  • QuestionCan this be watched while plugged in and charging

    Asked by OnionHead.

    • Answer Hi OnionHead, Yes, the DG3200RTV Smart TV can be watched and used while it is plugged in and charging. In case you need assistance or have other concerns, you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at [email protected].

      Answered by Core Product Support