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The red light is supposed to go off after 10 seconds. If the mouse isn't working, then it is either loosing power or getting disconnected. I would check the batteries and make sure they are firmly connected. You might also try new batteries just to make sure. After that, pull the nano receiver out and reconnect it to your computer and hit the connect button on your mouse. If it still won't work, then return it to the Geeksquad at your local Best Buy for warranty work.
Sorry, there was a problem. Please try again later.Three possible solutions: 1) For a wireless mouse, check the battery. 2) For a corded mouse, check the connection or try attaching it to a different USB port. 3) For a corded mouse which came with your PC, you might need to download the drivers again. Try the company website for alternate solutions.
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