“Does this product come with a manufacturer guarantee? Or is something that needs to purchased separately from Best Buy?”
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I Think there is a 5 yr warranty. but i just paid 60 bucks and got the 5 yr Geek Squad warranty. it was 50 bucks for 3 yr warranty. The reason i prefer this type of warranty is because when i bought a diff vacuum at Target, and it failed, the manufacturer wanted me to take it to an authorized repair person. that person was the only one in the area and never answered their phone. The amount of time I spent trying to deal first with an 800 customer support number and then getting a ticket number to trying to call the repair person repeatedly, making an appt and then driving it over and then trying to get a hold of this person again to pick it up 3 weeks later was a total waste of my time. additionally they were only open during working hours between 9-5! For 50 bucks, with Geek Squad, you make an appt online, they are open on weekends and late on weekdays, they take it immediately, they assess it, send it to be repaired if they can and will ship it back to your house or have you come in. I repaired a couple of laptops that way. So for this vacuum - what they do not tell you is with most vacuums, they generally do not send it in, they just refund you the amount you spend. And I used mine to buy the same vacuum - only the later model that was currently out. It wasn't on sale and cost $150 more as it is 2 yrs older. But they gave me a 5% discount off the new price that was much higher when it wasn't on sale. Usually I just walked over and get a new replacement one within minutes. This time, it wasn't in stock so I had their Geek Squad person order it online for me. And they adjusted the price bc they saw it wasn't on sale. Then, they shipped it to my house in 2 days. Then, when the vacuum went on sale a few days later, I walked in with only a receipt and they adjusted the price to the sales price. and adjusted the cost of my Geek Squad warranty. and that's why i just like buying everything to do with electronics at BestBuy and buying the Geek Squad warranty instead. Bc for $60 I do not have to waste a few hours. And I couldn't live without this vacuum for 3 weeks! Hope this helps.
Sorry, there was a problem. Please try again later.Hello Gigi, this is Kelly with Dyson. The Dyson Big Ball canister vacuum will come with an included free 5-year guarantee, provided by us - Dyson. Best wishes, Kelly Dyson Customer Support
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