A:AnswerI was told by the knowledgeable best buy dude ,that it was last years model, i when for the ""cheap one "" so still have alot of life ahead, i am ordering at least two extra filters just to be ok,they recommend changing the filter at least every 6 months or so
A:AnswerHello, thank you for your recent purchase of the Dyson Cool Gen1 TP10 Purifier and for reaching out to us. We apologize for any inconvenience caused by the lack of instructions for the remote control. This is not the experience Dyson strives to provide for its customers. We strive to provide the best experience for our customers. Rest assured, we are committed to assisting you. There should indeed be instructions included. You can find the user manual and detailed instructions for the remote control on our official website. If you prefer, you can also reach us at [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support
A:AnswerHello, thank you for sharing your concern with us. You have inquired about the Dyson Cool Gen1 TP10 Purifier. We understand how significant this is for you. Rest assured, we are committed to assisting you. We would like to inform you that the Dyson Cool Gen1 TP10 Purifier is designed to remove VOC (volatile organic compound) particles. It uses a HEPA H13 filter that captures 99.95% of particles as small as 0.1 microns, and a layer of activated carbon that removes odors and gases, including VOCs. For detailed information, please email us at [email protected]. We would be delighted to assist you further.
A:AnswerHello, thank you for reaching out to us, we would like to inform you that the yes the Dyson Cool Gen1 TP10 functions both as a purifier and a fan, meaning you can use it just for airflow without activating the air purification feature. You can adjust the settings to simply circulate air without relying on the purifier mode.. If you have any additional questions or concerns, please email us at [email protected]. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
A:AnswerHello, thank you for your query regarding the Dyson - Cool Gen1 TP10 Purifier. The MXEN and CAEN designations for the Dyson Cool Gen1 TP10 Purifier likely refer to regional or model variations, but Dyson does not provide detailed public information on these specific codes. To determine which one pertains to your machine, you can check the product label or serial number on your unit. You can reach Dyson customer support at [email protected] or through their website. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.
A:AnswerBy default, and after a power outage, the unit won't oscillate. To turn it on look on your remote control unit. It looks like two triangles back to back. Press it once while the unit is on and filtering air. That should start it moving.
You don't have to open the filter area to do this. You should verify that the filter cage is closed and tight since it might impact operations like oscillation.
Good luck!
A:AnswerHello, thank you for bringing this to our attention. We apologize for any confusion regarding the specifications of the Dyson Cool Gen1 TP10 Purifier. The correct information is that the TP10 model does not include Wi-Fi connectivity or app compatibility. We appreciate your patience and understanding as we work to ensure all product details are accurately communicated. If you have any further feedback or need assistance with the product, please email us at [email protected] We would be delighted to assist you further.
A:AnswerHello, thank you for your inquiry regarding the Dyson Cool Gen1 TP10 Purifier. The Dyson Cool Gen1 TP10 is designed to purify the air in a single room effectively. It uses HEPA filtration to capture particles as small as 0.3 microns, including smoke from cigarettes. While it can help reduce smoke in adjacent areas if placed in a hallway, its primary effectiveness will be in the room where it is located. For optimal results, we recommend placing the purifier in the room where you spend the most time or where the smoke is most concentrated. If you have multiple rooms affected by smoke, you might consider additional units for each room to ensure comprehensive air purification. If you have any other concerns or queries, please contact us via [email protected] We would be delighted to assist you further. Warm regards, Dyson Customer Support
A:AnswerHello, thank you for reaching out with your question about the Dyson Cool Gen1 TP10 Purifier. We understand the importance of maintaining your purifier and ensuring it operates efficiently. The filters in the Dyson Cool Gen1 TP10 Purifier are not washable. We recommend replacing the HEPA+Carbon filter every 12 months, or sooner if needed, to maintain optimal performance. Washing the filters can damage them and reduce their effectiveness. If you need assistance with replacing the filter or have any other questions, please do not hesitate to contact us via [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support
A:AnswerHello, thank you for your question regarding the Dyson Cool Gen1 TP10. The Dyson Cool Gen1 TP10 is primarily designed as an air purifier and fan. While it effectively circulates air and removes airborne particles, it is not specifically designed to remove dust and pet hair from surfaces. For removing pet hair and dust, you might want to consider a vacuum cleaner designed for that purpose, such as the Dyson V11 or Dyson Outsize models. If you have a small room and are looking for an air purifier, the Dyson Cool Gen1 TP10 is a great choice. However, for pet hair and dust removal, we recommend looking into our vacuum cleaner options. If you have any further questions or need additional assistance, please contact us via [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support
A:AnswerHello Kudarey, thank you for your inquiry. Besides the $200 price increase, the TP10 model offers several enhancements over the TP07 model. These include Wi-Fi Connectivity: The TP10 model includes Wi-Fi connectivity, allowing for remote monitoring and control. Improved Performance: The TP10 has a more powerful processor, resulting in faster and more efficient operation. Enhanced Features: Additional features such as advanced diagnostics and a more user-friendly interface are included in the TP10. If you have any further questions or need additional details, please feel free to ask at [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support
