Questions & Answers

Q: QuestionHi I forgot my wallet charger when I moved where can I get a new one ? how much is it ? ,and I believe with a serial number I can check and see if it's still under warranty is that correct?

Asked 3 years ago by Thecleaninglady.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cord-Free Stick Vacuum - Purple

• A:Answer Hi there, this is Kelly with Dyson. A replacement charger would be $29.99 and can be purchased via the Dyson website here: https://www.dyson.com/support/journey/spare-details.969350-02 Best wishes, Kelly Dyson Customer Support

  Answered 3 years ago by DysonProductExpert

  
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Q: QuestionWhat is the warranty on the Dyson V 10

Asked 4 years ago by Vacuum.

• A:Answer on dyson.com, it said 1year

  Answered 3 years ago by SokoVerified Purchase

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Q: QuestionHi. Does this unit work with 220V?

Asked 4 years ago by pengaoli.

• A:Answer Adam from Dyson here. This machine is designed to be used in the USA and is compatible only with the North America standard 110/120 Voltage. Best Wishes, Adam Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionHow do I get a new charger for this model?

Asked 4 years ago by Cleo.

• A:Answer Hi there Cleo, this is Tia from Dyson. Replacement parts, including wall chargers for Dyson cordless machines, can be purchased through Dyson's site and include a one year warranty. All cordless machines purchased new from Dyson directly or an authorized retailer include a 2 year warranty. If machine support is ever needed, our Dyson experts are keen to assist with this. Please send us an email with your serial number to [email protected]. Thanks for your support of Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionI am a senior, senior and have been using the Electrolux canister for the past 30-40 years. It is still perfect; however, I now need something much lighter that will continue to clean my wall to wall carpeting, large house. Dyson V10 animal recommended

Asked 4 years ago by Libby.

• A:Answer It's kind of heavy and you have to hold the trigger the whole time, so you hand gets fatigued. Plus, the reliability of the Dyson is so horrible, I'd honestly recommend going with a different manufacturer.

  Answered 4 years ago by KARENLBR

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Q: QuestionHow does sound compare with v11 which is pretty quiet?

Asked 4 years ago by Lunatree.

• A:Answer Mine is very quiet compared to the old canister vacuum. The animals look at me like, “am I supposed to be afraid of this?” So somewhere in between. Lol

  Answered 4 years ago by PhilbrookVerified Purchase

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Q: QuestionHow long does it stay charged while vacuuming?

Asked 4 years ago by Shawn.

• A:Answer I have a 1200 square foot home and have vacuumed the whole thing without running out of power yet. My best guess is 30 minutes-depepnds on how much you use it in high power mode.

  Answered 4 years ago by steveeVerified Purchase

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Q: Questioncan i vacuum my nuts if they get itchy?

Asked 4 years ago by phattd1ck.

• A:Answer Only if you hope to remove them permanently. At least they wouldn't itch anymore!!

  Answered 4 years ago by steveeVerified Purchase

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Q: QuestionDoes this model come with a wall mount?

Asked 4 years ago by Beth.

• A:Answer Yes it does

  Answered 4 years ago by Ivy6969

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Q: QuestionIs this the best Dyson for luxury vinyl plank floors? Does this use a beater bar? Thank you.

Asked 4 years ago by Merrylight.

• A:Answer It has a beater bar. I think it works equally well on my carpet and luxury vinyl. It's very easy to use!

  Answered 4 years ago by steveeVerified Purchase

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Q: QuestionDoes the v10 work on area shaggy rugs

Asked 4 years ago by Lin.

• A:Answer Works great on any type of area rug. You just have to adjust the floor height setting or the powerful suction tries to suck up the rug!

  Answered 4 years ago by steveeVerified Purchase

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Q: QuestionDoes this model, the cyclone 10 animal iron able to use the fully head roller if made as a separate purchase? From what I can gather it can. The motor is the same on all the v10s correct?

Asked 4 years ago by burbsphilly.

• A:Answer Hello there, this is Kelly with Dyson. You can purchase the fluffy soft roller head for the V10 Animal separately, yes! The fluffy head for the V7/V8 models will fit on the V10. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionIf you have dogs, Does the Dyson animal 10 emit the smell of dogs when being used? Our Bissell vacuum exhaust smells like dogs and we don't want that, obviously.

Asked 4 years ago by Jeepster.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cord-Free Stick Vacuum - Purple

• A:Answer Hi there, this is Kelly with Dyson. We apologize for the long delay in responding to your question here. If you have pets in the home, you may require more frequent filter washing. Odors can also linger within the cyclone. We'd be glad to go through some steps with you to help eliminate odors. Feel free to contact us at [email protected]. Best wishes, Kelly Dyson Customer Support

  Answered 3 years ago by DysonProductExpert

  
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Q: QuestionI’ve connected the wrong part to my dok plate and clicked it into place How do I remove it please?

Asked 4 years ago by Degsy.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cord-Free Stick Vacuum - Purple

• A:Answer Hi there, this is Kelly with Dyson. We apologize for the delayed reply here. If you still need assistance with removing the plate from your dock, please contact us at [email protected] for help. Best wishes, Kelly Dyson Customer Support

  Answered 3 years ago by DysonProductExpert

  
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Q: QuestionI’m comparing this model to the V11. In the specs area, why does this model say “Yes” in the pet section but the V11 doesn’t? I have a husky & want to know which one would be better for dog hair?

Asked 4 years ago by V10orV11.

• A:Answer I think the Dyson V10 Animal is the best! I have a Corso (massive shedder) and a Yorkie (sheds very little) and the Dyson V10 allows me to adjust the suction to what is needed or for a particular surface.

  Answered 4 years ago by Sunnie

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Q: QuestionI recently bought the V10 Animal hand held, and my son noticed what looks like cracks in the housing. Is this a defect or design?

Asked 4 years ago by Mars.

• A:Answer If subjected to extremely rough handling (dropping on concrete, falling, throwing, they can crack or break, but overall the V10 is very durable. There are 5 of us that use our Dyson and we have never had a problem with cracks or breaks. I would contact Dyson directly.

  Answered 4 years ago by Sunnie

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Q: QuestionIf there is no bag or canister, where is all the pet hair going?

Asked 4 years ago by PetMom.

• A:Answer It goes in the canister up by the handheld motor.

  Answered 4 years ago by BriSherVerified Purchase

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Q: QuestionWhat voltage does the charger work with? 110vacand 220 vac

Asked 4 years ago by SailorScott.

• A:Answer It plugs into a normal 110 wall outlet

  Answered 4 years ago by RonnieVerified Purchase

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Q: QuestionIs medium suction mode good on hardwood floor with the fluffy head or should it be on the lowest suction mode?

Asked 5 years ago by Ariel.

This question was asked about the related product: Dyson - Cyclone V10 Animal Cord-Free Stick Vacuum - Purple

• A:Answer Hello Ariel, this is Kelly with Dyson. We apologize for the delayed reply to your question. You can utilize any of the suction modes while cleaning - you may find that the needed suction power varies depending on the amount or size of debris being picked up. Best wishes, Kelly Dyson Customer Support

  Answered 3 years ago by DysonProductExpert

  
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