“Hi there, The YJ5-US-KFB7996A model Dyson I bought June 20th , 2019 is already flashing red when I try to charge it. It's only been nine months :/ How can I go about getting another battery? Also is this covered in the initial purchase warranty? Thanks”
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Hello Hooper, this is Kelly with Dyson. we're sorry to hear that you're having a battery issue with your Dyson Cyclone V10™ Animal. We would be more than happy to assist you further with this; your battery is covered under your machine's two-year guarantee. Please email us directly at [email protected] and it'll be our pleasure to provide you with support. Best wishes, Kelly Dyson Customer Support
Sorry, there was a problem. Please try again later.Yes it is covered in a warranty. Please contact Dyson and they’ll ask you for your date of purchase and receipt.
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