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Page Showing 1-20 of 52 questions
  • QuestionHi, do these fans/purifiers blow cold air? like a mini A/C or just a fan? Thanks!

    Asked by Vic.

    • Answer Hello Vic, this is Kelly with Dyson. The Dyson DP04 Pure Cool air purifier won't chill the air like an air conditioner unit will. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.  Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionHow much power do these consume?...400W, 600w? 1500w What is the lowest power consumption and the highest?

    Asked by Red.

    • Answer I made an extensive review about this, and I found that it cost 4 dollars more on your electric bill ( I dont remember more details) but its basically that price even if u keep using it 24 for hours the 30 days with the highest fan speed

      Answered by JoseCayao

  • QuestionMy apartment is 925sq ft, i know it covers 800sq ft, does it cover the entire space, or only the room its placed in?

    Asked by RheaRobin.

    • Answer Hello there, this is Kelly with Dyson. The DP04 Pure Cool air purifier is more intended to cover the space of one single room. However if you have an apartment that's slightly larger than the coverage area, if all the interior doors are left open, you should benefit from purification throughout your whole home space. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionThe product filters for allergens and bacteria, what about virus?

    Asked by Samuel.

    • Answer Hi Sam, this is Kelly with Dyson. The 360° sealed HEPA and activated charcoal filters are designed to remove gases and capture 99.97% of microscopic allergens and pollutants as small as 0.3 microns, including bacteria, mold, odors from cooking, scented candles and car exhausts. With regard to viruses, specifically the Corona virus, Dyson purifiers are scientifically tested to capture particles as small as allergens and viruses, but we want to be clear that at this time, no purifier manufacturer—including Dyson—can speak to their products’ performance against the COVID-19 virus. As the circumstances surrounding the COVID-19 virus outbreak are developing and ever-changing, nobody as yet knows with certainty how this virus behaves, so we recommend people follow guidance on COVID-19 virus prevention from the relevant local public health bodies. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionCan you turn the fan off and keep the air purifier on?

    Asked by DP04.

    • Answer Hi there, this is Kelly with Dyson. In order for your machine to purify the air and expel that purified air into your room, the machine does need to be on. However, the DP04 does have a backward airflow feature, so you can have air directed out the back of the machine, if you want to purify your room air, but not necessarily feel the airflow on you. Best wishes, Kelly Dyson Customer Service

      Answered by DysonProductExpert

  • QuestionDoes this Dyson tilt?

    Asked by SpaceCowboy.

    • Answer Yes, this tilts and swivels how you desire.

      Answered by gamesetlunch

  • QuestionHow well does this reduce dust?

    Asked by Rob.

    • Answer Hi Rob, this is Kelly with Dyson. The DP04 Pure Cool air purifier automatically senses and captures pollutants. Projects purified air through the room. The fully-sealed filter system combines an activated Carbon filter to remove gases, and a Glass HEPA filter that captures 99.97% of microscopic allergens and pollutants as small as 0.3 microns, including dust, pet dander and mold spores.   Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • Questionwill this model or the next model up help with odor/smoke from cigarettes or cooking?

    Asked by BF.

    • Answer Hello BF, this is Kelly with Dyson. the DP04 Pure Cool air purifier automatically removes 99.97% of allergens and pollutants as small as 0.3 microns, including ultrafine particles, carbon dust, tobacco smoke, cookie odors, pollen and allergens. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionAbout how often do the filters need to be replaced?

    Asked by Laurie.

    • Answer Hello Laurie, this is Kelly with Dyson. The filter life for your DP04 Pure Cool is about 4382 hours. If you use your machine 12 hours every single day, the filter life will last about one year. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionDoes this come with the filter?

    Asked by May30.

    • Answer Hello May, this is Kelly with Dyson. The DP04 Pure Cool will include a filter in the box with the machine. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionHi, Is this a purifier or a fan? I am looking for a purifier because my child has allergies. But why people have mostly reviewed it as a fan?

    Asked by Iris.

    • Answer This is actually a purifier that is also a fan. It has a really good filter and gives you information right on its screen (or you can use the app) regarding the air quality, temperature and humidity in your environment.

      Answered by Sunshine

  • QuestionCan this Air Purifier be used outdoors on an unenclosed deck? Thank you. EKR1

    Asked by EKR1.

    • Answer Hi there, this is Kelly with Dyson. While you could use the DP04 Pure Cool outdoors, we would not recommend doing so, if not protected from the elements. Also, you may encounter fluctuations with your air quality readings, using the machine outdoors. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionDoes this remove formaldehyde, CO, pesticides and vocs?

    Asked by DM.

    • Answer Hi DM, this is Kelly with Dyson. The only Dyson purifiers that will remove and destroy formaldehyde are our Cryptomic™ model purifiers. The 360° sealed HEPA and activated charcoal filters are designed to remove gases and capture 99.97% of microscopic allergens and pollutants as small as 0.3 microns, including bacteria, mold, odors from cooking, scented candles and car exhausts. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionUnder standard use, how long will the unit's filter continue to provide adequate filtration before it needs to be replaced?

    Asked by MisterZ.

    • Answer Hi there, this is Kelly with Dyson. The filter for the Dyson DP04 Pure Cool will have roughly 4382 hours of life. If you use your purifier 12 hours every single day, the filter will last you approximately one year. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionCan this be used as a fan only? Does it move as much air as other dyson fans? Can it be set to FAN ONLY?

    Asked by EastHamptonDon.

    • Answer Hi there, this is Kelly with Dyson. When you power on your DP04, it will always be purifying. You cannot turn that feature off. While on, air gets drawn in through the bottom of the unit, passed through the filter and purified, and that purified air gets expelled from the air multiplier. This particular model does also feature backward airflow, so if you wanted to have the benefit of air purification, but not feel the flow of air directly on your (ie: in cooler months) you can direct that airflow backwards. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWill this help take out the smell of cats after they use the litter box ? idk what my wife feeds these cats but boy oh boy its stinks.

    Asked by Alba1009.

    • Answer Hi there, this is Kelly with Dyson. The Dyson DP04 Pure cool does help with pet odors. Dyson air purifiers automatically sense and capture pollutants as small as 0.3 microns (dust, allergens, pet dander, smoke, cooking odors, mold spores, etc), and project purified air through the room. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • Questionwhat is the difference between unit DP04 and TP04 with $100.00 purchase price? seem to be the same to me

    Asked by WesT.

    • Answer Hello Wes, this is Kelly with Dyson. The DP04 is our smaller desktop machine, and the TP04 is the taller tower unit. Purification benefits will be the same in both machines. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionDoes it come with a filter, or do you buy one separately? How long does this filter last and does it ever need cleaning? Does it help with pet dander?

    Asked by Anna.

    • Answer It comes with the filter, and it lasts about a year. You cannot clean the filter.

      Answered by Akaglty

  • QuestionIs this dual voltage?

    Asked by Tara.

    • Answer Hello Tara, this is Kelly with Dyson. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed. However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionIs this good in clearing air from dust?

    Asked by KingHabagat.

    • Answer YES! Works great with my forced hot air heat! Allergies are much better.

      Answered by Marty