I bought this new Dyson-Combo 360 filter replacing the filter in my TP04 based on your recommendation that it can be used for the TP04. The indicator screen still shows it needs a new filter as it did before I replaced the filter. (Don't include my email) null

Question

Confusing · Accepted Answer

So I’m having the same issue almost—the new black filter that replaces the purple and green, doesn’t fit around the green filter, so essentially, the computer is reading that it’s missing a filter.
After I hit the sleep/reset button, the purple filter indicator is good to go, but shows causation where the green one used to be. Is there a replacement for the green one now?

Jonno · Answer

You just have to hold down the night mode button for 5 seconds. The unit is basically on a timer and you need to reset the timer and "tell the unit" that you replaced the filter. It doesn't "know" you took this action if that makes sense. After you replace the hardware filter you can reset the software to know you replaced it by holding down the night mode button for 5 seconds. You will see a countdown on the unit itself and once it counts down your unit will display a new filter and countdown until your next replacement is necessary. You have to do this anytime you replace your filter on any Dyson unit and it's also standard procedure for other electronic devices like your water filter on your fridge for example.

Answered by Jonno 3 years ago

DysonProductExpert · Answer

Hi there, this is Tia from Dyson!  We're very sorry for any frustration.  It sounds like you'll need to follow the steps to reset the filter indicator on your unit now that you've replaced the filter.

If you'd like for us to walk you through how this is done, please don't hesitate to reach our support team at questions.us@dyson.com.  You may also visit our support pages on Dyson's website.

Thank you for choosing Dyson technology!

Best wishes,
Tia
Dyson Customer Support

Mlm7314 · Answer

I can’t find it now, but somewhere on the app it found where to reset the filter needs changing alarm. After that mine was fine.

“I bought this new Dyson-Combo 360 filter replacing the filter in my TP04 based on your recommendation that it can be used for the TP04. The indicator screen still shows it needs a new filter as it did before I replaced the filter. (Don't include my email)”

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