Questions & Answers

Q: QuestionWhat is the lifespan of this filter?

• A:Answer The recommended lifespan of this filter is 12 months.

Q: QuestionIs this a genuine Dyson filter?

• A:Answer Yes, this is a genuine Dyson replacement filter.

Q: QuestionHow do I know when to replace the filter?

• A:Answer The machine's LCD screen and the Dyson Link app will provide alerts when the filter needs replacing.

Q: QuestionDoes this filter work with the Pure Cool air purifier?

• A:Answer Yes, this filter is compatible with the Pure Cool, Pure Hot+Cool, Purifier Cool, Purifier Hot+Cool, Pure Humidify+Cool, and Purifier Humidify+Cool ranges.

Q: QuestionHello. I have been trying to find the green and purple Dyson Genuine Air Purifier Filter (sku ID = 6448522) for awhile now (see attached), but it has been unavailable or sold out. Is this the official replacement filter for the HP04, TP04 and DP04?

Asked 4 years ago by HBomb.

• A:Answer Hi there, this is Kelly with Dyson. This filter will fit in, and replace the filter in your HP04/TP04/DP04 purifier model. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWill this fit a tp04 device and what's the difference in filtration ability between this filter and the filters in tp04

Asked 4 years ago by kharmony.

• A:Answer Hi Kear, this is Kelly with Dyson. This is our newest filter and it's actually backward compatible, so while it's standard in the Dyson HP09, TP09, HP07 & TP07 purifiers, it can fit and be used in your TP04. Everything that goes into this fully sealed HEPA filter stays inside ensuring you have cleaner air. Your machine will still capture 99.97% of particles 0.3 microns in size and activated carbon to remove gases and odors. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
  Helpful (11)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionI bought this new Dyson-Combo 360 filter replacing the filter in my TP04 based on your recommendation that it can be used for the TP04. The indicator screen still shows it needs a new filter as it did before I replaced the filter. (Don't include my email)

Asked 4 years ago by Bummed.

• A:Answer So I’m having the same issue almost—the new black filter that replaces the purple and green, doesn’t fit around the green filter, so essentially, the computer is reading that it’s missing a filter. After I hit the sleep/reset button, the purple filter indicator is good to go, but shows causation where the green one used to be. Is there a replacement for the green one now?

  Answered 3 years ago by Confusing

  Helpful (7)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionLast year I bought this filter for my Dyson HP04: Model:969048-05 SKU:6448522. The one available now Model:965432-01 SKU:6459317 looks different. What is exactly the difference between two? Why the old one is not available?

Asked 3 years ago by Customer.

• A:Answer This one includes the carbon filter built in, the old one had two separate filters on each side.

  Answered 3 years ago by MikeVerified Purchase

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionHow long does the filter work before having to replaced

Asked 3 years ago by Anonymous.

• A:Answer Mine lasted 6 months before the notification to change it came on. I have 4 dogs, 3 large and one small.

  Answered 3 years ago by AmberMVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionSo clarification because I just about threw my Dyson trying to figure it out. I don’t need to buy a green carbon filter if I bought the new replacement right?

Asked 3 years ago by Xeryus.

• A:Answer Correct. The older ones were separate, the new ones combine the carbon and HEPA in one plastic housing.

  Answered 3 years ago by RobertVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI believe that I have the Dyson Hot&Cool Gen1 HP10 Purifier-White/Silver. What replacement filter is recommended ?

Asked 1 year ago by Anonymous.

• A:Answer Hello, thank you for reaching out to us. We appreciate your inquiry regarding the replacement filter for your Dyson Hot&Cool Gen1 HP10 Purifier in White/Silver. Based on the information you provided, the recommended replacement filter for your model is indeed the Dyson Genuine Replacement Filter Combi 360° Glass HEPA and Activated Carbon Filter. This filter is compatible with several Dyson models, including HP04-09, TP04-09, TP7A, DP04, PH01-04, and PH3A12. We understand the importance of maintaining your purifier's performance, and using the correct filter is crucial for optimal air purification. If you have any further questions or need additional assistance, please contact us via [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support

  Answered 10 months ago by Dyson Team

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questionis this filter compatible with model HP4B?

Asked 3 days ago by tturaider01.

Q: QuestionIs this compatible with HP4B, according to dysons site it is, but according to best buy it is not. So what gives? Dyson says filter model number 965432-01 is compatible with hp09 tp09 hp07 tp07 tp7a hp06 tp06 hp04 tp04 tp4a dp04 hpo and 6 more, correct?

Asked 2 months ago by MrSK.

Q: QuestionWill this work with DYSON model HP7A?

Asked 3 months ago by HP7A.

Q: QuestionIs this compatible with Dyson Purifier Hot+Cool™ Gen1 HP10 purifying fan heater (White)?

Asked 3 months ago by Kelly.

Q: Questionhow do I change the filter

Asked 5 months ago by Anonymous.

Q: QuestionI need a replacement filter for TP01 or TP02 EVO filter

Asked 7 months ago by Debbie.

• A:Answer Hello, thank you for your query regarding the replacement filter for TP01 or TP02. You can find a replacement filter for the Dyson TP01 or TP02 EVO models through Dyson’s official website or authorized retailers. The compatible filter is typically the 360° Glass HEPA Filter, designed to capture 99.97% of particles as small as 0.3 microns. Be sure to verify compatibility before purchasing. You can reach Dyson customer support at [email protected] or through their website. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.

  Answered 5 months ago by Dyson Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow does one know, or verify, this is a genuine HEPA filter? Is there some sort of indicator label on the packaging, or do we just take your word for it?

Asked 8 months ago by JFaraci.

• A:Answer Thank you for your query regarding the Dyson Genuine Replacement Filter Combi 360° Glass HEPA and Activated Carbon Filter. To verify that you have a genuine HEPA filter, please look for the following indicators: Packaging: Genuine Dyson filters will have clear Dyson branding and product details on the packaging. Labeling: There should be a label indicating that it is a genuine Dyson part, often including the model number and compatibility information. Purchase Source: Ensure you purchase from authorized retailers or directly from Dyson's website to guarantee authenticity. If you have any further questions or require assistance, please feel free to contact us at [email protected]. We are here to help.

  Answered 8 months ago by Dyson Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill This fit a TP 10

Asked 8 months ago by Rich.

• A:Answer Hi, thank you for your inquiry regarding the compatibility of the Dyson Genuine Replacement Filter Combi 360° Glass HEPA and Activated Carbon Filter. We are pleased to confirm that this filter is indeed compatible with the Dyson TP10 model. This filter will help maintain optimal performance and air quality for your device. If you have any questions or need further assistance, please email us at [email protected] We would be delighted to assist you further.

  Answered 8 months ago by Dyson Team

  Helpful (0)Unhelpful (0)ReportAnswer this question