A:AnswerThe brush cannot be turned off on the machine. We do have a soft cleaner head that is safe and gentle for hardwood. Its not included with this machine, can be purchased to use with this machine if needed.
A:AnswerMy red ring fell out when I went to empty mine too. I called the company. They said it cannot be fixed. I tried to do it myself, as I couldn’t believe this. No luck! I had to spend almost $70 to get a new compartment with the red ring attached. Ridiculous!!!
A:AnswerThe Outsize is a great fit, this machine is a little on the heavier side. If you need more lightweight a V11 is a great option. If you are looking for a machine with an on and off power button instead of a trigger to hold during use, take a look at the V12 or the V15.
A:AnswerYes, the model has a click in battery so that if you buy the second battery and always have it charged you can simply replace while using with a simple click. Two batteries would supply a run time of up to 120 minutes depending on mode and tools used.
A:AnswerHello, thank you for your question regarding the Dyson - Outsize Cordless Vacuum. We would like to inform you that the Dyson vacuum cleaner charger is designed to work with a voltage range of 100-240V, which includes 220V. This means it can be used in various regions without any issues. If you have any further questions or need assistance, please feel free to reach us at [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support
A:AnswerHello Justin, thank you for sharing your concern regarding price match. You want to do price match on Dyson outsize cordless vacuum. Please be informed that Dyson representative will review your concern. Once the price match policy is met, the Dyson representative will assist you accordingly. Please reach us at [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support
A:AnswerHi, thank you for reaching out with your concern. We apologize for any inconvenience you are experiencing with your Dyson V8 on hardwood floors. For your hardwood-only, no-pet situation, you might find the Dyson Outsize Cordless to be a better fit. The Dyson Outsize Cordless features a larger cleaner head and bin, making it ideal for picking up larger debris on hard floors. Additionally, it comes with a soft roller cleaner head specifically designed for hard floors, ensuring efficient and gentle cleaning without scratching the surface. If you have any further questions or need additional assistance, please feel free to contact us via [email protected]. We appreciate your support and look forward to serving you again. Warm regards, Dyson Customer Support
A:AnswerHi there, this is Jenifer with Dyson. The Outsize™ Cordless Vacuum Cleaner is engineered for homes with pets featuring Dyson-powerful suction, an XL cleaner head, the Hair screw tool, and also has the largest bin capacity of all models to capture all the pet hair and debris.
Please feel free to email us at [email protected] with any additional questions.
Best wishes,
Jenifer
Voice of the Customer