A:AnswerHello Bayou, thank you for reaching out to us with your inquiry. Given that you have a 165-pound Saint Bernard, we recommend considering an air purifier with the following features: High-Efficiency Particulate Air (HEPA) Filter: This type of filter is highly effective at capturing pet dander, hair, and other allergens. Activated Carbon Filter: This will help in reducing pet odors and other household smells. Large Room Coverage: Ensure the air purifier is suitable for the size of the room where your pet spends most of its time. High Clean Air Delivery Rate (CADR): A higher CADR indicates a more efficient air purifier. Based on these criteria, we suggest looking into models such as Dyson Purifier Hot+Cool Gen1 HP10 purifying fan heater (White/Silver) and Dyson Purifier Cool TP07 Smart Air Purifier and Fan. These models are known for their efficiency and reliability in homes with pets. If you have any other queries, please feel free to email us at askdysonus@dyson.com. We would be delighted to assist you further. Warm regards, Dyson Customer Support
A:AnswerHello Edward, thank you for reaching out to us. We are sorry to see that one of your PH04 humidifiers is making a loud screeching noise. We understand how frustrating this can be, especially when only one of your units is affected. The noise you’re describing is not typical for the PH04 humidifier. Here are a few steps you can take to try and resolve this issue: Check for Obstructions: Ensure there are no foreign objects or debris inside the humidifier that could be causing the noise. Clean the Unit: Sometimes, mineral buildup can cause unusual sounds. Please refer to the user manual for instructions on how to properly clean your humidifier. Inspect the Fan: The screeching noise might be coming from the fan. Make sure it is not obstructed and is spinning freely. Placement: Ensure the humidifier is placed on a flat, stable surface to avoid any vibrations that could cause noise. If the issue persists after trying these steps, please feel free to email us at askdysonus@dyson.com. We would be delighted to assist you further. Warm regards, Dyson Customer Support
A:AnswerHello Pat,
Thank you for taking the time to share your review. We truly appreciate your effort and are genuinely concerned to hear about the issues you've been experiencing with your Dyson Purifier Humidify+ Cool Formaldehyde-PH04. We sincerely apologize for the inconvenience this has caused you, as this does not align with the high-quality experience Dyson aims to provide for our valued customers. We are dedicated to providing exceptional experiences for our Dyson owners and would like to investigate this matter further for you by conducting troubleshooting to identify the root cause. Please feel free to email us at askdysonUS@dyson.com, and include "Dyson Review" in the subject line to ensure prompt attention to this matter. We look forward to assisting you and hope to resolve this issue promptly.
Sincerely
Dyson Customer Support
A:AnswerHello Red, thank you for sharing your query with us. Set your Dyson purifying humidifying fan to auto humidify mode by pressing the auto button on the remote control and then the on- board sensors will intelligently adjust the settings of the machine according to the temperature and humidity of your room. You can also manually adjust the Humidifier settings with the help of the remote control. Here is the video link for your reference: https://youtu.be/5EXtA5P3_Ic.
A:AnswerHello, thank you for sharing your query with us. You have contacted us to know the noise level for Dyson PH04. We are glad to assist you with the same. The Dyson Purifier Humidify+ Cool Formaldhyde-PH04 operates at a noise level of 49 decibels. If you have any further queries, please email us at askdysonUS@dyson.com, in the Subject line please include: "Dyson Review" for prompt attention to your matter. Dyson wishes you great health and joy!
A:AnswerHi there, this is Jenifer with Dyson. HEPA filters can trap pet hair and dander (which are the source of odor) preventing them from settling on surfaces and making cleaning tasks more manageable. Additionally, air purifiers equipped with activated carbon filters can effectively capture pet odors from the air, reducing unpleasant smells associated with pet ownership. Answer a few simple questions at the following link and we can make a recommendation on the best air purifier for your needs: https://www.dyson.com/help-me-choose/air-treatment
You may reach out to us via email at askdysonUS@dyson.com with additional questions. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
A:AnswerHi here, even after you physically replace the filter, you need to let the machine know that the filter has been replaced. Please check out this article :
https://community.dyson.com/air-treatment-maintenance-81/resetting-the-air-treatment-machine-s-filter-s-63
(which will guide you on how to do it with either the app or the machine's remote)
Best Wishes,
Adam, Dyson Customer Support
A:AnswerHi, this is Summer with Dyson. We do not use an exact number as there are many different factors in all homes, room layouts, furniture and obstacles, etc. Our Dyson Humidifiers will humidify air in any sized room. The larger the room, the longer the machine will take to humidify it and circulate the air.
Best wishes,
Summer
Dyson Customer Support
A:AnswerHi, this is Summer with Dyson. We do not use an exact number as there are many different factors in all homes, room layouts, furniture and obstacles, etc. Our Dyson purifiers will clean air in any sized room. The larger the room, the longer the machine will take to purify it and circulate the air.
Best wishes,
Summer
Dyson Customer Support
A:AnswerHi Dolly, this is Kelly with Dyson. You can use your Purifier Humidify+Cool Formaldehyde - PH04 as just a purifier. You'll be able to disable the humidification on this machine.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerIt will all depend on the amount of dirt and the type of water you use. With hard water it will need to be cleaned more often. Through the app or on the screen it lets you know when it needs to be cleaned and even how to clean it.