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Page Showing 21-40 of 52 questions
  • QuestionWhich air purifier best for me I have a 165 pound Saint Bernard?

    Asked by Bayou.

    • Answer Hello Bayou, thank you for reaching out to us with your inquiry. Given that you have a 165-pound Saint Bernard, we recommend considering an air purifier with the following features: High-Efficiency Particulate Air (HEPA) Filter: This type of filter is highly effective at capturing pet dander, hair, and other allergens. Activated Carbon Filter: This will help in reducing pet odors and other household smells. Large Room Coverage: Ensure the air purifier is suitable for the size of the room where your pet spends most of its time. High Clean Air Delivery Rate (CADR): A higher CADR indicates a more efficient air purifier. Based on these criteria, we suggest looking into models such as Dyson Purifier Hot+Cool Gen1 HP10 purifying fan heater (White/Silver) and Dyson Purifier Cool TP07 Smart Air Purifier and Fan. These models are known for their efficiency and reliability in homes with pets. If you have any other queries, please feel free to email us at [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support

      Answered by Dyson Team

  • QuestionMy PH04 occasionally makes a screeching noise, similar to when we use to connect to the internet via a phone modem. Is this normal? I have 2 PH04 humidifiers and only 1 makes noise What can I do to stop this loud screeching noise?

    Asked by Edward.

    • Answer Hello Edward, thank you for reaching out to us. We are sorry to see that one of your PH04 humidifiers is making a loud screeching noise. We understand how frustrating this can be, especially when only one of your units is affected. The noise you’re describing is not typical for the PH04 humidifier. Here are a few steps you can take to try and resolve this issue: Check for Obstructions: Ensure there are no foreign objects or debris inside the humidifier that could be causing the noise. Clean the Unit: Sometimes, mineral buildup can cause unusual sounds. Please refer to the user manual for instructions on how to properly clean your humidifier. Inspect the Fan: The screeching noise might be coming from the fan. Make sure it is not obstructed and is spinning freely. Placement: Ensure the humidifier is placed on a flat, stable surface to avoid any vibrations that could cause noise. If the issue persists after trying these steps, please feel free to email us at [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support

      Answered by Dyson Team

  • QuestionMy Purifier Humidify has rectangle sign and it does not start to work

    Asked by Pat.

    • Answer Hello Pat, Thank you for taking the time to share your review. We truly appreciate your effort and are genuinely concerned to hear about the issues you've been experiencing with your Dyson Purifier Humidify+ Cool Formaldehyde-PH04. We sincerely apologize for the inconvenience this has caused you, as this does not align with the high-quality experience Dyson aims to provide for our valued customers. We are dedicated to providing exceptional experiences for our Dyson owners and would like to investigate this matter further for you by conducting troubleshooting to identify the root cause. Please feel free to email us at [email protected], and include "Dyson Review" in the subject line to ensure prompt attention to this matter. We look forward to assisting you and hope to resolve this issue promptly. Sincerely Dyson Customer Support

      Answered by Dyson Team

  • QuestionWhat should I put the Humidify Mode on?

    Asked by Red.

    • Answer Hello Red, thank you for sharing your query with us. Set your Dyson purifying humidifying fan to auto humidify mode by pressing the auto button on the remote control and then the on- board sensors will intelligently adjust the settings of the machine according to the temperature and humidity of your room. You can also manually adjust the Humidifier settings with the help of the remote control. Here is the video link for your reference: https://youtu.be/5EXtA5P3_Ic.

      Answered by Dyson Team

  • QuestionNoise level in decibal

    Asked by AT.

    • Answer Hello, thank you for sharing your query with us. You have contacted us to know the noise level for Dyson PH04. We are glad to assist you with the same. The Dyson Purifier Humidify+ Cool Formaldhyde-PH04 operates at a noise level of 49 decibels. If you have any further queries, please email us at [email protected], in the Subject line please include: "Dyson Review" for prompt attention to your matter. Dyson wishes you great health and joy!

      Answered by Dyson Team

  • Questiondoes this model take animal smells out of the air? if no, which one does?

    Asked by kt.

    • Answer Hi there, this is Jenifer with Dyson. HEPA filters can trap pet hair and dander (which are the source of odor) preventing them from settling on surfaces and making cleaning tasks more manageable. Additionally, air purifiers equipped with activated carbon filters can effectively capture pet odors from the air, reducing unpleasant smells associated with pet ownership. Answer a few simple questions at the following link and we can make a recommendation on the best air purifier for your needs: https://www.dyson.com/help-me-choose/air-treatment You may reach out to us via email at [email protected] with additional questions. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.

      Answered by DysonProductExpert

  • QuestionHow doe cancel the red indicator after a new filtet has been replaced.

    Asked by Anonymous.

    • Answer Hi here, even after you physically replace the filter, you need to let the machine know that the filter has been replaced. Please check out this article : https://community.dyson.com/air-treatment-maintenance-81/resetting-the-air-treatment-machine-s-filter-s-63 (which will guide you on how to do it with either the app or the machine's remote) Best Wishes, Adam, Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionCan Dyson PH04 give heat air as like AM09? Does Dyson PH04 purifier has temperature control? Does Dyson PH04 used only as purifier and warm air?

    Asked by Anonymous.

    • Answer yes its warm and cool

      Answered by KarenR

  • QuestionDoes it create white dust?

    Asked by Anonymous.

    • Answer No, it’s an evaporative humidifier so you can’t even tell it’s on (other than fan noise)

      Answered by Sakky29

  • QuestionWhat size room will this product adequately humidify? I live in a climate where the outside humidity is 28% but I need the room to be at 42%

    Asked by J.

    • Answer Hi, this is Summer with Dyson. We do not use an exact number as there are many different factors in all homes, room layouts, furniture and obstacles, etc. Our Dyson Humidifiers will humidify air in any sized room. The larger the room, the longer the machine will take to humidify it and circulate the air. Best wishes, Summer Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWhat would you suggest for a 1300 square foot room?

    Asked by JD.

    • Answer Hi, this is Summer with Dyson. We do not use an exact number as there are many different factors in all homes, room layouts, furniture and obstacles, etc. Our Dyson purifiers will clean air in any sized room. The larger the room, the longer the machine will take to purify it and circulate the air. Best wishes, Summer Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionDoes this have an activated carbon filter that can possibly help reduce radon?

    Asked by Anonymous.

    • Answer It has activated carbon built into the main filter itself but does not reduce radon.

      Answered by Waternut13134

  • QuestionCan it be used with out water?

    Asked by Dolly.

    • Answer Hi Dolly, this is Kelly with Dyson. You can use your Purifier Humidify+Cool Formaldehyde - PH04 as just a purifier. You'll be able to disable the humidification on this machine. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWhere is the serial number

    Asked by Anonymous.

    • Answer It is on the bottom of the machine.

      Answered by Breathe4

  • QuestionOnce you fill the water up, how long does it last?

    Asked by Anonymous.

    • Answer It varies depending on the humidity in the room. As short as 24 hours, as long as 72+

      Answered by Mikey

  • QuestionDoes this work with Apple HomeKit? Or will it work with it once Matter is released?

    Asked by CKramer.

    • Answer No

      Answered by Anonymous

  • QuestionWhat are the minimum and maximum lengths of time the humidifier can run continuously at the low and high settings?

    Asked by Uncle1Buck.

    • Answer A full tank at 70% humidity has lasted me a solid 2 days straight , left running 24/7

      Answered by DarlaD

  • QuestionThis fan use 110v or 220v input??

    Asked by Cuesta.

    • Answer 110 V

      Answered by JohnB

  • QuestionHow often do yoh have to clean this and what if you dont clean it?

    Asked by Sreenadh.

    • Answer It will all depend on the amount of dirt and the type of water you use. With hard water it will need to be cleaned more often. Through the app or on the screen it lets you know when it needs to be cleaned and even how to clean it.

      Answered by Rooster

  • QuestionDoes this have wifi/work with the dysin app?

    Asked by Sreenadh.

    • Answer Yes

      Answered by Rooster