Questions & Answers

Q: QuestionWhat is the maintenance routine like for this air purifier, and how often do the filters need to be replaced?

• A:Answer The maintenance routine for this air purifier involves cleaning it with low-maintenance, easy-to-replace filters. The filters need to be replaced every 12 months to ensure optimal performance and air purification.

Q: QuestionDoes this air purifier offer smart features or compatibility with voice assistants like Amazon Alexa or Apple Siri?

• A:Answer Yes, this air purifier offers smart features and is compatible with voice assistants. It has built-in Amazon Alexa and can be controlled using voice commands. Additionally, it works with Apple Siri through compatible voice control services.

Q: QuestionHow does the Dyson Pure Hot + Cool Smart Tower Air Purifier, Heater and Fan stand out in terms of its air purification capabilities compared to other air purifiers?

• A:Answer The Dyson Pure Hot + Cool Smart Tower Air Purifier, Heater and Fan stands out due to its ability to simultaneously purify and heat a whole room. It goes beyond standard tests by automatically sensing pollution, capturing ultrafine pollutants, and projecting purified and heated air using Air Multiplier technology. This comprehensive approach sets it apart from other air purifiers in terms of air purification capabilities.

Q: QuestionWhat are the advantages of purchasing a refurbished unit compared to a brand-new one?

• A:Answer Refurbished units undergo rigorous testing and repair to meet quality standards, ensuring they perform like new. They often come with a warranty, providing peace of mind. Additionally, refurbished units are more environmentally friendly and cost-effective compared to brand-new ones.

Q: QuestionCan you explain the process by which this air purifier effectively captures and removes pollutants from the air?

• A:Answer The Dyson Pure Hot + Cool air purifier uses a 360-degree HEPA filter to capture 99.97% of pollutants as small as 0.3 microns, including wildfire smoke, ammonia, benzene, and acetic acid. The air purifier also uses Air Multiplier technology to circulate purified air throughout the whole room.

Q: QuestionWhat are the different fan speed options, and how do they affect the airflow and noise levels?

• A:Answer The Dyson Pure Hot + Cool Smart Tower Air Purifier, Heater and Fan offers 10 different fan speed options. Higher fan speeds result in increased airflow and noise levels, while lower fan speeds provide quieter operation with reduced airflow.

Q: QuestionWhat is the recommended room size to ensure optimal performance of this air purifier?

• A:Answer The Dyson Pure Hot + Cool Smart Tower Air Purifier is recommended for use in rooms up to 290 square feet to ensure optimal performance in purifying and heating the entire space.

Q: QuestionHow does the Night-time mode function, and what are its benefits for use during sleep?

• A:Answer The Night-time mode on the Dyson Pure Hot + Cool Smart Tower Air Purifier operates quietly with a dimmed display, creating a conducive environment for sleep. It continuously monitors and purifies the air using quieter settings, ensuring a peaceful and comfortable sleep experience.

Q: QuestionDoes the air purifier provide real-time air quality monitoring and feedback, either on the device or through an app?

• A:Answer Yes, the Dyson Pure Hot + Cool Smart Tower Air Purifier provides real-time air quality monitoring and feedback. It automatically senses pollution and reports it on the LCD screen of the device and on the Dyson Link app.

Q: QuestionHow does the Air Multiplier technology contribute to the overall purification and heating performance of this product?

• A:Answer The Air Multiplier technology in the Dyson Pure Hot + Cool Smart Tower Air Purifier, Heater and Fan plays a crucial role in enhancing its purification and heating performance. It circulates purified air throughout the entire room, ensuring efficient distribution of clean, heated air. This technology enables the device to simultaneously purify and heat a whole room effectively, providing optimal comfort and air quality.

Q: QuestionIs there a warranty on refurbished appliances?

Asked 1 year ago by JenniferM.

• A:Answer Yes, once you register the device you automatically get a 6 month warranty from Dyson.

  Answered 1 year ago by MarkyG

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Q: QuestionHow many amps is this product?

Asked 2 years ago by RubensL.

• A:Answer Didn’t say on website or paper instruction. I have it on a outlet with 20amp breaks and it seems to be fine.

  Answered 2 years ago by CCXY

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Q: QuestionDoes the refurbished model come with a filter?

Asked 2 years ago by Queenbee.

• A:Answer yes it does! it comes with everything that the original would other than the giant dyson box that gets trashed anyways!

  Answered 1 year ago by JacobB

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Q: QuestionHow much the filter cost? And how often it’s recommended to replace it? Are they available at Best Buy?

Asked 6 months ago by Hec.

• A:Answer Hello, thank you for your query regarding the Dyson - Refurbished HP04. Yes, these filters are usually available at Best Buy, both online and in select stores. Availability can vary, so it’s a good idea to check your local store or Best Buy’s website for the most accurate stock and pricing. Dyson recommends replacing the filter once every 12 months to maintain optimal air purification and heating/cooling performance.You can reach Dyson customer support at [email protected] or through their website. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.

  Answered 4 months ago by Dyson Team

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