A:AnswerDon’t bother with Dyson. Customer Service is not there to help you. Probably the most overpriced junk on the market. The warranty is a joke. Look to buy elsewhere
A:AnswerYes the UK and AU use the exact same power standards, you only need a plug converter. A good quality UK to AU plug would be best as the Hairdryer uses a lot of power. So make sure it is a good quality adapter so it don’t melt. Same applies to Europe however they use 230 not 240 like the UK and AU. While the standard was changed a while ago only the label was changed. Meter tests have shown that the UK still uses 240. But 230 is not really that much less compared to 120 in the US where the system should really have been upgraded decades ago.
A:AnswerHello Juno, this is Kelly with Dyson. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. (Just as a machine purchased in the UK, would be designed for use in the UK). It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed. However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Lucas, this is Kelly with Dyson. The Dyson Supersonic Hair Dryer that's sold in the US is only compatible with 110/120V outlets. Dyson products are designed specifically for the countries in which they are made for and sold in. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed. We do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerYou must purchase in the area where you’ll use it; Dyson manufactures each one specifically for its voltage availability. It requires so much voltage that Dyson does not recommend using an adapter. And it’s pretty heavy, so either take a lighter adaptable one or buy one there.
A:AnswerHi there, this is Krystal with Dyson. Using the machine in another country where the voltage is not the same, a power converter would be needed and we do not recommend using as it can damage the motor. If the motor is damaged, it is likely un-repairable and would need to be replaced.
Feel free to contact us at askdysonUS@dyson.com and we will be happy to confirm.
Best Wishes,
Krystal
Dyson Customer Support
A:AnswerHi Annie, this is Krystal with Dyson. The Dyson Supersonic along with all of the Dyson corded machines are not multi-voltage. They are built for use in the country of purchase. Using a power adapter is not recommended as it can damage the machine.
Best Wishes,
Krystal
Dyson Customer Support
A:AnswerHi Nathalie, this is Krystal with Dyson. The Dyson Supersonic, like all of our corded machines, are designed for use in the country in which they are purchased in. Therefore, it will operate on 110-120v if purchased in the U.S. Our machines are not multi-voltage and we do not recommend using a converter as this can damage the machine.
Best Wishes,
Krystal
Dyson Customer Support
A:AnswerHi Dawn, this is Krystal with Dyson. Thank you for your interest in the Dyson Supersonic. Not all Supersonic's will include a case unless otherwise noted.
Best Wishes,
Krystal
Dyson Customer Support
A:AnswerHi there, this is Krystal with Dyson. Dyson corded machines are built for use in the country in which they are sold in. Which means they are designed for that countries voltage. Our machines are not multi-voltage and should not be used with a power converter.
Best Wishes,
Krystal
Dyson Customer Support
A:AnswerHi Fae, this is Krystal with Dyson. The Dyson Supersonic uses an intelligent heat control which allows you to dry hair without the risk of heat damage. It has high-velocity airflow, allowing you to dry hair faster. The Dyson Supersonic also features a cool shot button which immediately deactivates the heating elements for cooler air to set your hair after styling. This button does need to be pressed to activate.
Best Wishes,
Krystal
Dyson Customer Service
