A:AnswerI had similar issues with mine. There is a filter that needs to be cleaned periodically at the bottom where the holes are. If that is blocked off it can cause overheating and it to shut off.
A:AnswerThis is simply a messup on bestbuy employees behalf, id recommend bringing it back for a return and exchange it for the same product :) although the blue/copper is limited edition just to let you know!
A:AnswerDon't know about your situation but my first one was through Dyson, who offered the carrier/holder. My second was through Best Buy and the package did not include the holder. That's when I realized rhat I had probably gotten the extras as a bonus for buying through Dyson.
A:AnswerHi there, this is Kelly with Dyson. Without seeing the item's serial number we cannot say for certain which model the dryer is. More than likely, it's an HD07.
Best wishes,
Kelly
Dyson Customer Support
