“The filter stinks - have tried washing it in cold water and leaving to dry for 24 hours but it really reeks! Am I doing something wrong? Does the cloth come off? If so how?”
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You cannot take off the cloth filter. Try washing it with some antibacterial dish soap and wash thoroughly. Then let dry properly. I'm truly disappointed about this issue too.....it might not be just the filter. The dust cup, seals, and the screen/mesh gets really dirty. And it is frustrating you cannot take it all apart to clean. And most disappointing of all, is the lack of a HEPA filter. The seals get dust on them and cannot easily clean either. So, I had mine 2 days and started smelling dog smell....for this much money I expected more. In particular because of the animal name in it, that I expected a hepa filter. Oh well, life lesson learned.
Sorry, there was a problem. Please try again later.dont wash it.. i use another vacuum to clean the inside of this one as the hair and dirt sticks inside and i have to pull it out with my fingers. plus i get blisters from pressing the red button.. i tried to clean it once by washing it, and it was a hassle, i had trouble putting the canister back. If the inside is very clean like there is no hair or dirt i am happy.. to replace a filter maybe once a year..
Sorry, there was a problem. Please try again later.Hello there, This is Dan with Dyson. The cloth is not removable on the pre-filter and it should be thoroughly washed at least once a month with cold water and then air dried until completely dry. This may take more than 24 hours depending on the humidity of the environment. Our customer service team is more than happy to assist with combating the odor from your machine. Please feel free to contact us below and we're keen to help. https://www.dyson.com/contact.aspx Best wishes, Dan
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