A:AnswerTo turn the roller bar off you merely release the trigger, this stops the vacuum from actuating. If you’re desire is to stop the bar from turning is to “unstick” something from the rollers that you inadvertently vacuumed, then that is how you stop the rollers. There are other attachments included that do not have the rolling bar. Otherwise it’s not necessary to stop the bar for any other reason.
A:AnswerWe are actually having the same problem. This happened a couple of times now. More people having the same problem sounds like a manufacturing issue.
A:AnswerI have a Dyson V6 stick vacuum that I consider to be light weight but powerful and it suffices for most jobs. The one I just received is the V8, also a stick vacuum but I’d consider it medium weight as the head is larger and it has more power. Both are significantly lighter than the floor model and much easier to store as well as use. I’d recommend either one of the stick models. Hope that helps.
A:AnswerHi PJ, this is Kelly with Dyson. A few of our machines use dual voltage transformers making them compatible across a range of voltages. This is why the chargers on the cordless state they will work on 110-240 voltage. However, it's still advisable not to use outside the country of purchase.
One of the reasons for advising against the use of machine outside of the country that they are sold in is that the machines are tested and certified to meet that countries regulations and requirements. For example a US machine is tested and certified to UL, ETL and FCC regulations to ensure that it is fit for retail. In the UK this would be BEAB, BS, IEC and CE, Canada CSA and so on. Each country has its own rules and regulations. We do not guarantee that a machine used outside of the country it is sold in meets all of the requirements of the second country. Plus, per the owner's manual it explains not to use internationally to avoid impact
Best wishes,
Kelly
Dyson Customer Support
A:AnswerYour BestBuy store can print out a spec sheet about any units available. Then you can decide by trying one on the floor also. The higher the number the heavier & longer the charge time. I love mine & my Mom loves hers too! I think the V8 pet weighs about 5.7 lbs.
A:AnswerHello Tee, this is Kelly with Dyson. The V8 Animal comes with our mini-motorized tool, as well as the combination and crevice tools. If you have pets in the home, the mini motorized head is fantastic on stairs, furniture or other upholstered surfaces.
Best wishes,
Kelly
Dyson Customer Support
