Black Friday is hereShop new DoorbustersShop now

Main Content

Questions & Answers

Your price for this item is $2,350.00
Page Showing 1-10 of 10 questions
  • QuestionCan Eargo Neo hearing aids help with tinnitus ?

    Asked by HaroldH.

    • Answer Eargo hearing aids are not specifically designed to treat tinnitus. The sound amplification provided by medical-grade hearing aids like Eargo can provide some relief by "masking" the effect of tinnitus by amplifying speech and environmental sounds. Tinnitus is commonly perceived as ringing, hissing, buzzing, clicking or roaring in the ears. The description varies from person to person. Eargo does not offer any assurance that our hearing aid will provide relief from tinnitus.

      Answered by Eargo Audiology

  • QuestionDo you need a hearing test to purchase Eargo online?

    Asked by HaroldH.

    • Answer You do not need a hearing test to purchase Eargo hearing aids. Eargos are programmed to support mild to severe high-frequency hearing loss (that's the kind of hearing loss commonly associated with natural aging and noise exposure). Eargo uses decades of research from leading hearing science labs and from their own consumer studies to design 4 distinct listening programs to address this common hearing loss. If your Eargo hearing aids need adjustments, Eargo’s team of licensed hearing professionals can remotely adjust the settings of your devices to personalize them. The Eargo mobile app also allows the client the ability to make minor adjustments on their own.

      Answered by Eargo Audiology

  • QuestionWhat is the return period to buy Eargo through Best Buy?

    Asked by Steve66.

    • Answer Best Buy allows you to use Eargo hearing aids for 60 days in your everyday listening situations to be certain your Eargo hearing aids are right for you. If they do not meet your needs, you can return them for a full refund. To initiate the return, you would contact Eargo directly and the purchase price would be refunded from Best Buy.

      Answered by Eargo Audiology

  • QuestionWhat are the main differences between Eargo HiFi and Neo?

    Asked by Steve66.

    • Answer Neo HiFi is the newest and most advanced hearing aid in the Eargo product line. It has an extended frequency response for improved speech clarity, more advanced noise reduction and feedback management, comes standard with Flexi TetraPalms, and a 2-year warranty. The Neo is a proven legacy product with a one year warranty. The more active person you are and exposed to challenging listening environments, HiFi will offer a more comfortable listening experience with improved clarity.

      Answered by Eargo Audiology

  • Questiondoes eargo help with hearing loss from mineres disease

    Asked by kathy.

    • Answer Hello. Eargo hearing aids can help with mild to moderately-severe high frequency hearing loss. In addition to commonly causing vertigo and tinnitus, Meniere's Disease can also cause hearing loss. I would strongly suggest reaching out to Eargo's team of hearing professionals and sending them a recent copy of a hearing test for them to review. Someone will be able to tell you whether Eargo will be able to help your hearing loss. Please call 800-615-9000 and ask to speak with one of their hearing professionals for a consultation by phone to get started.

      Answered by Eargo Audiology

  • QuestionCan you shower or swim with them in

    Asked by DAB.

    • Answer Eargo hearing aids are electronic devices and cannot be worn in the shower or when swimming. They can tolerate a small amount of moisture (perspiration, rain, etc.) but cannot be immersed.

      Answered by Eargo Audiology

  • QuestionAre these second hand or repaired eargo hearing aids.

    Asked by Oldman.

    • Answer All Eargo hearing aids are brand new. We never sell used or repaired hearing aids.

      Answered by Eargo Support

  • QuestionCan Eargo hearing aids be adjusted and customized?

    Asked by Anonymous.

    • Answer Yes. Eargo Neo HiFi and Eargo Neo are two models that be adjusted and personalized for your unique hearing situation. First, you can download the Eargo app, connect by Bluetooth to your charger and make changes to the sound fidelity and listening programs. There are other functions within the app as well. You can also add and delete listening programs. For additional adjusting, Eargo’s team of licensed hearing professionals are able to personalize the hearing devices remotely through by sending changes to the app in your mobile device. They can customize the number, order, and type of programs and help mitigate an issue like feedback (or whistling), should it occur.

      Answered by Eargo Audiology

  • QuestionDo you ship Eargo hearing aids outside of the United States?

    Asked by Steve66.

    • Answer Eargo only ships their hearing aids within the United States.

      Answered by Eargo Audiology