A:AnswerYes! If you have more questions you can contact our support team. You can give us a call at 1-877-932-6233 (or 647-428-2220 if you’re outside North America). Our team is also online Monday to Friday from 9 am to 10 pm EST, Saturday and Sunday from 9am to 9pm EST to answer your questions at https://support.ecobee.com/s/contactsupport
A:AnswerCurrently, ecobee does not offer a black trim plate as an official accessory for the Smart Thermostat Premium. The thermostat comes with a white trim plate by default.
A:AnswerHi there, this support article will take you through the steps. https://support.ecobee.com/s/articles/Installing-your-ecobee-thermostat-with-a-C-wire
A:AnswerThey do not have a built-in battery backup for power outages. If there's a power loss, the thermostat will lose power and won't function until power is restored.
A:AnswerYes, the ecobee Smart Thermostat Premium does function as a temperature sensor, similar to a traditional thermostat. It measures the temperature where it is installed, and it uses this data to regulate heating and cooling.
However, the Smart Thermostat Premium also works in conjunction with SmartSensors that you can place in other rooms. These sensors help provide more accurate temperature readings across multiple areas of your home, allowing for better control and comfort. You can even set it to prioritize the temperature in occupied rooms with the "Follow Me" feature
A:AnswerI am hoping that ecobee brings back the developer subscriptions and starts issuing new API keys. But there doesn't seem to be any definitive timeline or guarantee that they will.
In the meantime, if you are using something like Home Assistant for your automation, HA says "you can use the HomeKit Device integration as a fully functional alternative."
A:AnswerWe have our ecobee downstairs and a sensor upstairs and it works just fine. They are separated by several walls and have no issues communicating.
A:AnswerYes! And you get some great features when pairing the ecobee Smart Thermostat Premium with the Smart Doorbell, including a Live View of your Doorbell camera from your thermostat device. You can learn more about those features here: https://www.ecobee.com/smart-doorbell-camera-wired/
A:AnswerYour system may be compatible, but installation requires extra steps. If you enjoy DIY projects, please see our support article on proprietary systems installations. Or reach out to our friendly support team for assistance with your installation questions. https://support.ecobee.com/s/articles/My-communicating-thermostat-has-non-standard-proprietary-connectors-can-I-install-an-ecobee-thermostat
A:Answerecobee Smart Thermostat Premium allows you to add a single HVAC accessory like a humidifier or dehumidifier. For confirmation of compatibility, please reach out to ecobee.com/get-help with photos of your wiring and the make and model # of your air handler.
