“Can X11 mode be used without a roller brush, just suction only on a hand made wool carpet?”
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The Ecovacs team gave the wrong answer, that can ruin this type of rug. !!! Never use the rotating brush, when vacuuming the rug.
Sorry, there was a problem. Please try again later.Thank you for reaching out with your question. While the X11 mode can technically operate without the roller brush, we do not recommend using it this way on a handmade wool carpet, as it may affect cleaning performance and could potentially trigger error alerts in the app. For the best results and to protect your carpet, we suggest using the standard setting with the roller brush properly installed. If you have any further questions or need additional assistance, please feel free to contact our support team at [email protected]—we're always happy to help.
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