Questions & Answers

Q: QuestionIs this eero router compatible with other eero devices?

• A:Answer Yes, it is backward compatible with all previous generations of eero and compatible with eero Built-in on select Amazon Echo devices.

Q: QuestionWhat is the operating temperature range of this eero router?

• A:Answer This router is tested to operate between -40°F and 131°F.

Q: QuestionWhat is the maximum outdoor coverage area of this eero router?

• A:Answer The eero Outdoor 7 router provides up to 15,000 sq. ft. of mesh wifi coverage outdoors.

Q: QuestionWhat is the warranty on this eero router?

• A:Answer This router is backed by a three-year warranty and world-class customer support.

Q: QuestionHow many devices can connect to this eero router?

• A:Answer This router can connect to 100+ devices.

Q: QuestionHow is this eero router powered?

• A:Answer It is powered by AC or Power over Ethernet (PoE+).

Q: QuestionDoes this router come with any security features?

• A:Answer Yes, an optional subscription to eero Plus provides Advanced Security, VPN powered by Guardian, Malwarebytes, 1Password, and more.

Q: QuestionHow do I set up this eero router?

• A:Answer Once you’ve installed your eero Outdoor 7, use the eero app to guide you through setup.

Q: QuestionWHAT TYPE OF CHARGER DOES THIS COME WITH?! PROPRIETARY TUBE OR USB-C LIKE THE REST OF THE EERO DEVICES. I DON'T NEED ANOTHER CABLE AS I HAVE A TON OF USB-C'S WHICH HOPEFULLY THIS IS. ALSO ADVISE WHAT THE MINIMUM WATTAGE THIS REQUIRES. THANKS!!!

Asked 10 months ago by aLb3Rt.

• A:Answer Hello aLb3Rt! The eero Outdoor 7 must be powered by PoE+. There is no USB-C power port on the eero itself. This eero will come with a PoE+ adapter that you can plug into a normal wall outlet and power the eero with (the cord is 18.6 ft (5.66 m) in length). If you prefer to go via a traditional PoE arrangement (using a PoE+ injector, switch or an eero PoE Gateway) this model requires PoE+ power and uses 16 watts of a power budget. I hope this information helps, have a great day!

  Answered 10 months ago by Amazon Devices Customer Support

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Q: QuestionCan this single unit transmit a wifi signal from my T-Mobile Home Internet router (connecting to my T-Mobile Router via POE) approximately 200ft to a smart TV in my detached garage. I have a clear line of sight from a window in my house to my garage.

Asked 1 year ago by Trouper.

• A:Answer The eero Outdoor 7 has a range of around 100 ft. It is possible that it could reach 200 ft, especially if there are no sources of interference.

  Answered 11 months ago by eeroinc Team

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Q: Questionwill the eero 7 outdoor extender connect to another eero 7 outdoor extender to push my wifi connection out farther?

Asked 7 months ago by razor.

• A:Answer Hi Razor! Yes an eero outdoor 7 can connect to another Outdoor 7 to extend your Wi-Fi network. You can connect multiple and ensure a maximum coverage of your garage, barn, or any detached building. This will allow you to create a point-to-point connection between multiple devices and the mesh network will ensure seamless connectivity for your devices. For the best experience, eero devices should be no more than 50 feet apart from another eero. Hope this helps, have a great day!

  Answered 6 months ago by Amazon Devices Customer Support

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Q: QuestionHow many feet away from this unit will the WiFi work. I’m trying to mount security cameras as far away from the house as possible and need to if it will cover the area. It’s a farm not a yard so I’m not able to judge off of housing footage coverage.

Asked 20 hours ago by Anonymous.

Q: QuestionCan the outdoor seven be mounted to the facia of a house with a metal roof?

Asked 1 day ago by Hank.

• A:Answer Dear Hank, Yes, the eero Outdoor 7 can be mounted to the fascia of a house with a metal roof. The device comes with weatherproof mounting hardware and is designed for various outdoor installation scenarios. However, for optimal performance, we recommend: Ensuring the mounting location has proper clearance from metal surfaces Installing the device at least 12 inches below the metal roof when possible Positioning the unit so it's oriented towards your intended coverage area If you have specific installation concerns, our technical support team can provide detailed guidance for your particular setup. Thanks for reaching out and have a great day!

  Answered 1 day ago by Amazon Devices Customer Support

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Q: QuestionWill the eero outdoor router work with other brand routers?

Asked 3 days ago by Anonymous.

• A:Answer Hello. Thanks for reaching out! The eero Outdoor 7 is designed to be an add-on to existing eero networks so it will not extend a non eero signal. I hope this helps. Have a great day!

  Answered 3 days ago by Amazon Devices Customer Support

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Q: QuestionDo I need the inside mesh system to make this outside item work, or will it work as a standalone product?

Asked 1 week ago by RRIG2019.

• A:Answer Hi Snowman2874, The Eero Outdoor 7 isn’t a standalone device — you need an indoor Eero system for it to work. Hope this helps!

  Answered 1 week ago by Amazon Devices Customer Support

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Q: QuestionWhat is the weather rating for this device?

Asked 1 month ago by Robot.

• A:Answer Hi Robot. Thanks for reaching out! The eero Outdoor 7 is IP66 rated for protection from dust, rain, and snow. I hope this helps. Have a great day!

  Answered 1 month ago by Amazon Devices Customer Support

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Q: Questionis a/c adapter included

Asked 1 month ago by Anonymous.

• A:Answer Hello. Thank you for reaching out regarding the eero Outdoor 7. The device will come with a 30W Outdoor PoE+ power adapter. Hopefully this is helpful. Have a great day!

  Answered 1 month ago by Amazon Devices Customer Support

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Q: QuestionIs it compatible with all routers

Asked 2 months ago by Sherry.

• A:Answer Hi Sherry, the eero Outdoor 7 is designed to integrate seamlessly with existing eero mesh networks, including older models. However, it does not function as a standalone router and requires a connection to an eero gateway (router) to operate effectively. If you're considering using it with a non-eero router, such as one provided by your ISP, the Outdoor 7 won't mesh with that network. Instead, it can serve as an access point, extending Wi-Fi coverage outdoors, but without the benefits of eero's TrueMesh technology. Hope this helps!

  Answered 2 months ago by Amazon Devices Customer Support

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Q: QuestionWhat is the ideal mounting location, as in is there a minimum height from the ground or from other obstructions (overhangs, eaves, etc.)?

Asked 2 months ago by timothy1113.

• A:Answer Hi timothy1113! You can optimize placement by keeping eeros in open spaces, roughly 20-30 feet apart, and positioned halfway between the floor and ceiling. Avoid placing them near heavy metal objects, appliances like microwaves, or other sources of interference. Strategically placing the gateway eero in a central location and using the eero app to guide you will help ensure strong, reliable Wi-Fi coverage throughout your home. Hope this helps, have a great day!

  Answered 2 months ago by Amazon Devices Customer Support

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