Questions & Answers

Q: QuestionI am building a home and have cat6 run to the ceiling of the locations of the home that I will place the Eeros. How do I attach the Eero to the ceiling / cat 6 box?

Asked 3 months ago by TomB.

• A:Answer Hi WhoDey, Great question about mounting your eero Pro 6E units! The eero Pro 6E devices aren't designed with built-in ceiling mounting options, but here are several solutions for your Cat6 ceiling installation: Mounting Options: Third-party ceiling mounts - Several manufacturers make wall/ceiling mount brackets specifically designed for eero devices that attach via the device's base Flush mount boxes - Low-voltage junction boxes that can house the eero and provide a clean installation Adhesive mounting pads - Heavy-duty 3M or Velcro strips to attach the eero directly to the ceiling surface near your Cat6 outlet Custom mounting plates - Some homeowners create DIY solutions using small shelves or plates attached to the junction box Connection Setup: Run Ethernet from your Cat6 wall plate/box to the eero's Ethernet port The eero will need power via its included AC adapter, so you'll need a power outlet nearby or use a PoE adapter if you want to power it through the Ethernet cable Important consideration: The eero Pro 6E works best when positioned in open air rather than enclosed in a junction box, as this can impact Wi-Fi signal performance. A surface-mounted solution near your Cat6 outlet typically provides better coverage. I hope this information helps, Have a great day!

  Answered 3 months ago by Amazon Devices Customer Support

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Q: QuestionIs this compatible with Fiber Optic Cable

Asked 4 months ago by DM.

• A:Answer Hi DM. Thanks for reaching out! eero has been tested for compatibility with most major Internet Service Providers in the United States. As long as you can connect your gateway eero Pro 6E to a modem or upstream device with an Ethernet cable, you should be able to set up and use eero. I hope this helps. Have a great day!

  Answered 4 months ago by Amazon Devices Customer Support

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Q: QuestionHow long are the free automatic updates good for?

Asked 4 months ago by Jack.

• A:Answer Hi Jack. Thanks for reaching out about the eero Pro 6E. eero devices receive guaranteed software security updates until at least five years after the device is last available for purchase on our websites. I hope this helps. Have a great day!

  Answered 4 months ago by Amazon Devices Customer Support

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Q: QuestionIs this compatible with AT&T cell booster?

Asked 5 months ago by Dwilliamson.

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (2-pack) - White

• A:Answer Hi Dwilliamson. Thanks for reaching out! The eero Pro 6E system is compatible with cell boosters. Once you've setup your eero network, you'll connect the AT&T Cell Booster to your eero via Ethernet. I hope this helps. Have a great day!

  Answered 4 months ago by Amazon Devices Customer Support

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Q: QuestionDose it work with starlink?

Asked 5 months ago by Roberto11.

• A:Answer Hi Roberto11, Yes, the Eero Pro 6E works with Starlink, you will just need the Starlink Ethernet Adapter to connect the systems. I hope this answers your question!

  Answered 5 months ago by Amazon Devices Customer Support

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Q: QuestionCan I connect an Ethernet switch to the port to get more ports to use on one of the eeros locations?

Asked 8 months ago by trotter.

• A:Answer Yes. I've had to do this a few times, particularly with older Xbox models that wouldn't connect wirelessly. But it does work

  Answered 7 months ago by Anonymous

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Q: Questionis this compatible with 5G WIFI

Asked 10 months ago by Lo.

• A:Answer Very much so. I have fiber optic and get 1 gigabit speeds both up and down.

  Answered 10 months ago by trucker

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Q: QuestionCan we disable the dhcp?

Asked 11 months ago by inthehouse.

• A:Answer yes you can set it as static instead of dhcp. you can also put it in bridge mode so that your router assigns the wireless addresses which will make your wired and wireless one big network. this is desireable if you want to print from a wireless device to a wired printer.

  Answered 6 months ago by ITGuyVerified Purchase

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Q: QuestionWill this work with Xfinity router And will it reach about 150 ft outdoors?

Asked 1 year ago by DD.

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (2-pack) - White

• A:Answer yes it works with xfinity, if you put it in a window it will reach 150ft outdoors for sure but a better solution is to add the eero outdoor module which will blanket your yard and even allow a point to point ethernet connection if needed.

  Answered 6 months ago by ITGuy

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Q: QuestionWill this system work with Optimum, either its standard modem or with a new fiber optic installation?

Asked 1 year ago by Maya25.

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (2-pack) - White

• A:Answer this mesh system will work with any internet provider. you just plug it into the modem or router and your up and running.

  Answered 6 months ago by ITGuy

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Q: QuestionI have a studio above detached garage. Should one of the units be placed in the studio or in the main house in an area nearest to garage

Asked 1 year ago by Studio.

• A:Answer I would suggest having a pod in the studio. I have them all over my house.

  Answered 11 months ago by Wsjohn4567

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Q: QuestionCan I buy 3 devices . Keep 2 and give one to my mom?

Asked 1 year ago by Rastaman.

• A:Answer Yes — but — the only reason to keep ALL nodes is for warranty reasons. (Must return/exchange ALL if anything happens) The only problem might be resetting devices/nodes (if already set-up = you must disconnect and reset within the APP/website @ names can't be changed independently along with chained nodes) IP ADDRESS might be easier than using the APP

  Answered 6 months ago by Anonymous

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Q: QuestionWhat is the return policy on eero routers

Asked 1 year ago by Kw.

• A:Answer I believe 30 Days

  Answered 1 year ago by NinoVerified Purchase

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Q: QuestionI have a 3 story house and have a spectrum modem and router. Can I add this mesh to my current configuration? Meaning I don’t want to replace my router from spectrum, I just want to add to the current coverage upstairs and downstairs

Asked 1 year ago by Mike.

• A:Answer When I purchased the EERO routers I was told by Best Buy tech that these routers need to pair with one another and couldn’t have a conflicting router, another brand because it would interfere with them pairing. Therefore I purchased a modem by itself whereby I plugged one of the EERO router to it and then plugged in the other two upstairs. It was also important the two upstairs routers were plugged in away from other electronic devices. (So not near tv, etc.)

  Answered 1 year ago by TatkatmomVerified Purchase

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Q: QuestionWill a eero 6e add on to my eero 7 series?

Asked 1 year ago by Chaz.

• A:Answer I recently upgraded my main router to 7 series. All of my 6 series pods work well with it.

  Answered 11 months ago by Wsjohn4567Verified Purchase

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Q: QuestionI would like to set up a mesh system using ethernet as the backhaul (to bypass a metal wall). Does the Eero pro 6E support a wired backhaul? Please send a wiring diagram and links describing the connection.

Asked 1 year ago by StebvieB.

• A:Answer Yes it's going to work. You have to first setup and register the additional EERO device while within the Wi-Fi range of the gateway unit. Once that's done and the eventual update is completed, move the new ap to the desired location, connect it to your wired network and then power it up. It will self configure as wired rather than wireless for the backhaul.

  Answered 1 year ago by PrimetekVerified Purchase

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Q: QuestionUsing linear measurements, how far from the primary Eero unit connected to my incoming Wi-Fi router can I put an additional Eero unit and then linear distance to a security camera? Home is standard frame construction. SQ footage really doesn't help me

Asked 1 year ago by Carla.

• A:Answer I have a node that is set up approximately 100 feet from the main router in another building. It works, speeds are variable from very good to acceptable depending upon atmospheric conditions, but so far I've been happy with how this has worked. The building in which the second mesh node is set up is about 10 feet lower than the house, so I have the node on top of a cabinet to improve line of sight.

  Answered 1 year ago by MarkL

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Q: QuestionI have eeros that are 3yrs old and are starting to go in and out. They turn red and I have to unplug and restart. If I buy new ones, is it an easy set up?

Asked 2 years ago by Anonymous.

• A:Answer yes, less than 30 min. to set up 2 devices

  Answered 2 years ago by IranS

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Q: QuestionWill this work with a 6E tp link router? Thanks!

Asked 2 years ago by BigD.

• A:Answer No it will not, unless you connect it in bridge mode.

  Answered 1 year ago by JoseSVerified Purchase

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